Home Depot has a rating of 2.4 stars from 2,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 999th among Home Decor sites.
My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.
I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.
Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience
My experience with ordering from Office Depot was excellent. I never had a problems with my orders. My orders were always delivered when they say they would.
Tip for consumers:
The order was processed quickly and I received my order within a few days.
The difference of night and day. Lowes has bad customer service, poor loaders and low scale materials. Home Depot, complete opposite
Products used:
Assorted building materials
I want to thank Ms. Lamyra Simmons and Tim Herber, both with the HD at ******* West Broad Street, Glen Allen, VA ******* store, who worked hard for me last week during my purchase of 3 new appliances for my home. Ms. Simmons even stayed beyond her "going home" time to assist me, since at the time of my arrival at the store, there wasn't a replacement for her. From there, Mr. Herber came from flooring to assist Ms. Simmons, and he continued to provide the excellent customer service Ms. Simmons had shown me. Thanks to both, good customer service is invaluable!
I regularly use the Waterville Home Depot store for my building materials. The staff are amazing to deal with and the store is always clean and tidy. The selection of lumber is quite good but beware of the dreaded banana wood (pre-bent lumber LOL) They always have great deals running on pellets or mulch and the guys will load my truck saving my poor old back. The only negatives i have found are the in stock kitchen cabinets (around 40% are damaged) and the website which can be amazingly slow with a search engine that is very inaccurate. I have tried other local HD store in Augusta, Bangor and Topsham. But the Waterville store IMHO is the best...
Products used:
Building materials
I cannot slam Home Depot too hard when they messed up my delivery, then I picked it up from the store and returned home to find someone's else's delivery on a pallet blocking my garage door. As frustrating as this was, everyone I spoke to at Home Depot in Maple Grove gave me great customer service - let's be honest - it is hard to find good customer service these days. Bobby was incredible to work with. He was kind, patient and very honest. I greatly appreciated his integrity and help today. I am grateful to see Home Depot is able to find employees like Bobby.
Tip for consumers:
Do not rely on your delivery being delivered on time and delivery fees were pricy.
Products used:
Landscaping
Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs.
Products used:
floor paneling
I got a great deal on my refrigerator. Actually a good price on the entire kitchen suite which arrived this week
Gave them a one star years ago. They are much better now in most aspects. Pleased to see it. I would give five stars but they now force vets to download their app to get the discount.
Tip for consumers:
each store has a couple of hardware freaks that work there. Find out who they are and meet them. Find out when they are working and that's when you should shop. It will save you time and money.
Products used:
all hardwares. My go to place near home.
Consistently bad. Never out of character. Lazy unhelpful employees as a rule. Good employees don't last to long there.
I have worked and shopped at the home depot for a number of years.They have supplied the necessary tools and equipment to complete all of my electrical jobs,
I purchased a hooded sweatshirt. Black in color with a zipper on the side. The product is very nice. It is heavy duty and very warm, the shipping was fast and I received the product actually before it was expected
I will always find good deals here at Home Depot. Basically most of what i usually need is under one roof. Getting help and getting my questions answered is normally a breeze although sometimes I run into the opposite but luckily this is rare.
Delivered great package great looks great haven't had power failure yet easy to read instructions Home Depot is my favorite store to buy this type of product between champion and them I will be fine
Be it in store or online, I love homdepot. I had purchased many times and never dissatisfied. For some arras I feel that they need to carry more varieties. But otherwise it is good.
I have had such bad experience with Northern Tools so when I wanted a pressure washer I looked at Home Depot. Same motor and pump and price but NT item has no wheels or cart. Big difference. Purchased at Home Depot gladly. Good service too.
I come here often to refill my office supplies and buy new furniture. Staff is pretty good, although not very helpful. It's better to compare prices with Amazon before buying
To the individual complaining about not being able to receive 10% discount for product ordered on line.
It's easy. Take the receipt for your online purchase to customer service, present your ID and you will receive it your discount. I've done this on numerous occasions at HD and never had a problem. Your receipt is proof that you did not receive your discount.
Customer service in Milton was extremely helpful for us. When they didn't have the product advertised on their website they gave us a more expensive one at the sale price!
My only complaint would be the garden center when the employee was sitting, on his phone, and shoes off who never asked us once if we needed any help with anything. Ended up purchasing our shed somewhere else. << this is the only reason they lose a star.
I've had many great experiences at Home Depot. They have everything, which is good, but also a bit overwhelming. I've rented a carpet cleaner a few times and they are very helpful in that dept. I don't always find assistance in the regular store isles. If yuo already know what you want, ordering online is awesome. Same great prices and they deliver to your house or local HD store.
One stop shopping for all the home and kitchen improvement items. Huge variety of items at great prices.
The laheronia is a big online shopping place and their customer service is mind-blowing. The delivered their product to their customers very quick. There are variety of dresses here. I like to shopping here very much. Highly recommended the laheronia!
They have a large selection of hardware, garden, home appliances and more. Lowes is the same and between the 2 you should be able to find what you need. The customers service is ok but not always the greatest. The prices are reasonable and better than other hardware stores.
I love Home Depot! I go to my local store quite often. Even though a lot of the clerks don't know everything that is in the store, they do their best to help you.
Always loved homedepot! Good stuff customer service could use some help so I'm usually a loner guy anyways
*if* you can find someone on the floor, they're knowledgeable and helpful... Lowe's gets five stars because it's not as hard to find help.
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.
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