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Home Depot

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Overview

Home Depot has a rating of 2.4 stars from 2,058 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Home Depot most frequently mention customer service, credit card, and next day problems. Home Depot ranks 999th among Home Decor sites.

  • Service
    353
  • Value
    312
  • Shipping
    251
  • Returns
    221
  • Quality
    272
Positive reviews (last 12 months): 9.7%
Positive
10
Neutral
4
Negative
89
172
See all photos

What reviewers want you to know

Positive highlights

  • It was so pleasant to visit home depot store located at South Fort Apache and W Tropicana Road.
  • Great customer service, we bought all of our appliances for our 1st home here over a year ago.

Critical highlights

  • After having my delivery date rescheduled twice, the installers failed to install and haul away my gas range.
  • Crystal (from flooring) and Shannon (store manager) were absolutely no help.
How would you rate Home Depot?
Top Positive Review

“Home Depot Christmas Tree”

Heather E.
11/28/23

My husband and I decided after many years our pre-lit Christmas tree needed to be retired. We went tree shopping and found a great tree. It looks and feels like the real deal.

Top Critical Review

“What happened?”

Michele M.
10/22/23

I was in home depot for 30 min before someone could help me. No one on the isles anymore, and it's all self checkout. What happened? It has gone so far down hill. Plants are SO over priced. Guess I'm moving over to Lowes.

Reviews (2,058)

Rating

Timeframe

Other

Reviews that mention popular keywords

home depot (801) customer service (325) delivery date (47) store manager (44) delivery company (18)
Thumbnail of user khoacuaresmashfn
12 reviews
0 helpful votes
March 29th, 2024

Home Depot is my go-to destination for all my home improvement projects. The store's vast selection of tools, materials, and appliances makes it easy to find everything I need in one place. The staff are knowledgeable and helpful, offering expert advice and guidance. Plus, the prices are competitive, and the availability of in-store pickup and delivery options adds convenience

Thumbnail of user warrenf84
1 review
0 helpful votes
May 23rd, 2022

My experience with ordering from Office Depot was excellent. I never had a problems with my orders. My orders were always delivered when they say they would.

Tip for consumers:
The order was processed quickly and I received my order within a few days.

Service
Value
Shipping
Quality
Thumbnail of user dennisr549
2 reviews
0 helpful votes
December 10th, 2021

The difference of night and day. Lowes has bad customer service, poor loaders and low scale materials. Home Depot, complete opposite

Products used:
Assorted building materials

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandah440
2 reviews
0 helpful votes
November 13th, 2019

I want to thank Ms. Lamyra Simmons and Tim Herber, both with the HD at ******* West Broad Street, Glen Allen, VA ******* store, who worked hard for me last week during my purchase of 3 new appliances for my home. Ms. Simmons even stayed beyond her "going home" time to assist me, since at the time of my arrival at the store, there wasn't a replacement for her. From there, Mr. Herber came from flooring to assist Ms. Simmons, and he continued to provide the excellent customer service Ms. Simmons had shown me. Thanks to both, good customer service is invaluable!

Thumbnail of user jimmyr45
8 reviews
24 helpful votes
April 11th, 2022

I regularly use the Waterville Home Depot store for my building materials. The staff are amazing to deal with and the store is always clean and tidy. The selection of lumber is quite good but beware of the dreaded banana wood (pre-bent lumber LOL) They always have great deals running on pellets or mulch and the guys will load my truck saving my poor old back. The only negatives i have found are the in stock kitchen cabinets (around 40% are damaged) and the website which can be amazingly slow with a search engine that is very inaccurate. I have tried other local HD store in Augusta, Bangor and Topsham. But the Waterville store IMHO is the best...

Products used:
Building materials

Service
Value
Returns
Quality
Thumbnail of user katieb723
1 review
0 helpful votes
May 15th, 2022
Verified purchase

I cannot slam Home Depot too hard when they messed up my delivery, then I picked it up from the store and returned home to find someone's else's delivery on a pallet blocking my garage door. As frustrating as this was, everyone I spoke to at Home Depot in Maple Grove gave me great customer service - let's be honest - it is hard to find good customer service these days. Bobby was incredible to work with. He was kind, patient and very honest. I greatly appreciated his integrity and help today. I am grateful to see Home Depot is able to find employees like Bobby.

Tip for consumers:
Do not rely on your delivery being delivered on time and delivery fees were pricy.

Products used:
Landscaping

Thumbnail of user donaldc522
3 reviews
5 helpful votes
January 26th, 2021

Just a heads-up if you live in an isolated location w/little or no competition. Found that the local store could block an item from from being ordered online, to be delivered directly to your home or to be picked up at the store itself. Not sure of the exact reason, but think its due to store working w/contractors and only bringing that product in for them. If item not barred from your state & can be carried at other stores, the way around it is to change your store location on the online site, even using store location in a dif state and see if you can now place the online order to be shipped directly to your home. Did this twice on a flooring product, got the orders through and shipping was $5 per case, w/each case weighing 45 lbs.

Products used:
floor paneling

Service
Value
Shipping
Returns
Quality
Thumbnail of user evelyna38
1 review
0 helpful votes
July 31st, 2019

I got a great deal on my refrigerator. Actually a good price on the entire kitchen suite which arrived this week

Thumbnail of user mikej135
10 reviews
192 helpful votes
December 29th, 2021
• Updated review

Gave them a one star years ago. They are much better now in most aspects. Pleased to see it. I would give five stars but they now force vets to download their app to get the discount.

Tip for consumers:
each store has a couple of hardware freaks that work there. Find out who they are and meet them. Find out when they are working and that's when you should shop. It will save you time and money.

Products used:
all hardwares. My go to place near home.

Service
Value
Returns
Quality
Consistant
October 30th, 2015
• Previous review

Consistently bad. Never out of character. Lazy unhelpful employees as a rule. Good employees don't last to long there.

Thumbnail of user dane600
1 review
0 helpful votes
December 8th, 2022

I have worked and shopped at the home depot for a number of years.They have supplied the necessary tools and equipment to complete all of my electrical jobs,

Thumbnail of user davidk876
3 reviews
0 helpful votes
September 22nd, 2019

I purchased a hooded sweatshirt. Black in color with a zipper on the side. The product is very nice. It is heavy duty and very warm, the shipping was fast and I received the product actually before it was expected

Thumbnail of user stevew945
3 reviews
3 helpful votes
January 6th, 2020

I will always find good deals here at Home Depot. Basically most of what i usually need is under one roof. Getting help and getting my questions answered is normally a breeze although sometimes I run into the opposite but luckily this is rare.

Thumbnail of user jerryl659
1 review
0 helpful votes
September 15th, 2022

Delivered great package great looks great haven't had power failure yet easy to read instructions Home Depot is my favorite store to buy this type of product between champion and them I will be fine

Thumbnail of user austinh89
4 reviews
5 helpful votes
June 27th, 2019

Be it in store or online, I love homdepot. I had purchased many times and never dissatisfied. For some arras I feel that they need to carry more varieties. But otherwise it is good.

Thumbnail of user ronaldt129
3 reviews
5 helpful votes
August 25th, 2019

I have had such bad experience with Northern Tools so when I wanted a pressure washer I looked at Home Depot. Same motor and pump and price but NT item has no wheels or cart. Big difference. Purchased at Home Depot gladly. Good service too.

Thumbnail of user ariannac5
2 reviews
1 helpful vote
April 4th, 2017

I come here often to refill my office supplies and buy new furniture. Staff is pretty good, although not very helpful. It's better to compare prices with Amazon before buying

Thumbnail of user dallasw9
2 reviews
5 helpful votes
May 16th, 2017

To the individual complaining about not being able to receive 10% discount for product ordered on line.
It's easy. Take the receipt for your online purchase to customer service, present your ID and you will receive it your discount. I've done this on numerous occasions at HD and never had a problem. Your receipt is proof that you did not receive your discount.

Thumbnail of user juliew84
4 reviews
3 helpful votes
May 13th, 2016

Customer service in Milton was extremely helpful for us. When they didn't have the product advertised on their website they gave us a more expensive one at the sale price!
My only complaint would be the garden center when the employee was sitting, on his phone, and shoes off who never asked us once if we needed any help with anything. Ended up purchasing our shed somewhere else. << this is the only reason they lose a star.

Thumbnail of user noral9
4 reviews
2 helpful votes
April 8th, 2016

I've had many great experiences at Home Depot. They have everything, which is good, but also a bit overwhelming. I've rented a carpet cleaner a few times and they are very helpful in that dept. I don't always find assistance in the regular store isles. If yuo already know what you want, ordering online is awesome. Same great prices and they deliver to your house or local HD store.

Thumbnail of user julem18
3 reviews
1 helpful vote
February 17th, 2017

One stop shopping for all the home and kitchen improvement items. Huge variety of items at great prices.

Thumbnail of user alonel2
1 review
0 helpful votes
September 23rd, 2019

The laheronia is a big online shopping place and their customer service is mind-blowing. The delivered their product to their customers very quick. There are variety of dresses here. I like to shopping here very much. Highly recommended the laheronia!

Thumbnail of user eval75
69 reviews
98 helpful votes
June 26th, 2019

They have a large selection of hardware, garden, home appliances and more. Lowes is the same and between the 2 you should be able to find what you need. The customers service is ok but not always the greatest. The prices are reasonable and better than other hardware stores.

Thumbnail of user jackier58
5 reviews
6 helpful votes
March 9th, 2017

I love Home Depot! I go to my local store quite often. Even though a lot of the clerks don't know everything that is in the store, they do their best to help you.

Thumbnail of user brandonc168
2 reviews
2 helpful votes
May 9th, 2019

Always loved homedepot! Good stuff customer service could use some help so I'm usually a loner guy anyways

Thumbnail of user derekm57
7 reviews
0 helpful votes
April 10th, 2017

*if* you can find someone on the floor, they're knowledgeable and helpful... Lowe's gets five stars because it's not as hard to find help.

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About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.

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