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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Professional job and knowledgeable, work was done in timely manner, clean after completing of the job. Overall great work.
We found these best handyman by searching on this site.
HomeAdvisor gave me leads for getting my project done via email. I had the opportunity to check out reviews prior to selecting a company to get an estimate from. HomeAdvisor called me a few days after this to check on the status of my project and to see if I had any problems and or questions.
This is the forth time I've used Home Advisor. Each service company I chose proved to be the right choice.
Well pleased with contractor and price! They were on time and cleaned up after. Will be recommending to all friends and family!
Very quick response to initial phone call and the company was able to come to the house the following day. Would definitely use this service again.
Found a high quality vendor among a good selection of quality companies.
Professional and timely service. Would recommend to anyone needing home improvement work.
Attic insulation completed in very short time frame and at less than expected cost. Home Advisor supplied us with 3 good choices & reviews.
What a nightmare!
I tried to book land mowing last week with HomeAdvisor. I called and was quoted $93 which I accepted (and give my CC numbers).
I never received a confirmation email and the name of the contractor so I called back. Long story short, after explaining the situation to five different persons, they all confirmed that the booking didn't get through. At that point my CC has been weirdly charged for $125, then reimbursed. (HomeAdvisor is suppose to charge only until after the booking is completed.
Fastforward, one week later my CC is charged AGAIN! For $125! $30 more than quoted. And this nice contractor arrived totally unannounced. I have no idea who he is. I called again HomeAdvisor. After again a long wait, this time someone find the booking and say it is recurrent (which we were never interested in).
A nightmare. After many hours lost over the phone over the two weeks, we apparently are getting the money back (we have to wait 3-6 days to confirm) and they say that they canceled everything. I am just hoping the HomeAdvisor is finally over. I felt really bad for the contractor that had to go, they canceled the job last minute as he was already there so he won't be paid. HomeAdvisor seem to be all the way bad, with the customers and with the contractor. Run away from them as far as you can would be my advice.
Quick & painless... the tech even cleaned up his mess from the wall.
Took on job with Southwest Tree Care and was quoted a price that I felt was too high and Adrian worked with me and split the higher price with me and I hired him and his crew for tree trimming. Very Happy customer here!
I was trying to confirm the credentials listed by Home advisor with regard to and Remodeling contractor. Such as Licensing,. Insurance, and business registration. None of them can be confimed by Home advisor.
We needed a wheelchair ramp and got three estimates. The one Manny provided was by far the most detailed and although not the lowest it was very reasonably priced. The ramp is now complete and is perfect! The detailed drawing Manny provided helped with the HOA approval as well. I would recommend Manny the Handyman for any home repair!
Within one work week I got three references, got a visit from the one I eventually picked, canceled the other estimates, and had the job completed.
I contacted Home Advisor and they connected me to a person who could help!
The 2 projects I have done so far with home advisor has had quick responses from highly reviewed and reliable contractors. This has made my experience with a new home so much easier.
Excellent service and follow up. Thank you
Top Notch Moving is absolutely fantastic. I have moved many times in my career and David and his entire staff provided the most professional, caring and careful service I have ever had. They were patient from the very beginning giving me an extremely detailed and accurate quote for services. Their equipment blankets, trucks and tool were in impeccable condition. They carefully wrapped artwork and furniture. Not one item in the two 18-wheeler massive trucks was scratched or damaged.
They remained calm and meticulous throughout packing, loading and delivering and installing, rebuilding furniture artwork, beds, refrigerators, and more.
They even fixed a bookcase by reattaching the back before they wrapped it. They found a ring and handed it to me saying, this looks like it is very special.
Although unloading the last truck went late into the evening, Dave and his team maintained their careful and fastidious level of work. They even folded their superbly clean moving quilts into perfect squares before returning them to the trucks.
I highly recommend this extremely professional company. The quality, professionalism, and level of care they give their customers and their belongings is beyond all expectations. I am hiring Top Notch Movers again this month as we move full time to our river house.
Thank you, David for making our move so pleasant.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...