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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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A terrific cleaning job and a very good value. They have a good customer service ethic, absolutely listen carefully to your needs.
They sent a person that could not replace pipes and he left and then Home Advisor charged me for it. He used a plunger that made the pipes leak. I had to replace them with another person from Home Advisor, Titan Plumbing. They first sent me a repair man and promised that he could do the job. This was not his fault, but Angi's.
... but, because this was an unconventional situation, it was hard to find a category of type of professional I needed to complete this project. At least 5 people called me from Angi's, seemingly without realizing I had already been contacted and that others were already searching for professionals for me. I imagine that was helpful with this project since it seemed like I wasn't getting what I needed across very well, and it got old having to repeat it again and again. I did finally speak with someone who understood what I was looking for. It's not the old days of Angie's List, but it got the job done. I appreciate all their time and trouble and sending a great contractor my way.
Thank you for the great feedback, and we're happy to hear that you were able to find a contractor to help with your project! If you ever do have a difficult task or a project that doesn't quite seem to fit into a specific category feel free to call our knowledgeable Customer Care Team. One of our members would be happy to help make the process more streamlined for you. -HASupport
I requested a refrigerator repair person from HomeAdvisor/Angi. They sent one out. He said he needed a part and it would cost me $116. He told me to PayPal him the money. I did. He never returned. HomeAdvisor/Angi emailed him. He never responded. I called HomeAdvisor/Angi and while I was on the line, they phoned him. The repair guy hung up on the HomeAdvisor/Angi agent. Twice! HomeAdvisor/Angi is saying that because I didn't pay for the part through their system, they can't help recover my money. I say I followed the directions given by the repair person they sent to me. They say their "Happiness Guarantee" doesn't cover this because their Happiness Guarantee doesn't cover theft of cash. I say that cash wasn't taken, it was an electronic transfer. HomeAdvisor/Angi is doing nothing to help. I filed a report with my local police department because this is a larceny. They say they can't obtain the repair guy's contact information from HomeAdvisor/Angi without a court order. My next step is to file a small claims action. VERY DISAPPOINTED in HomeAdvisor/Angi.
We're so sorry to hear that you've had this experience. This is not typical, and not the kind of experience we would expect for you to have. We understand you stating that "cash" was not taken, however and transfer of funds would be considered as such. Any materials that do need to be purchased can be done through our app to make sure that there types of situations do not occur. Any payments made through Angi can be remitted if a situation such as this one does arise. If you do have any additional questions or the law enforcement officers need to reach us we ask that you reach back out to our Claims Department at claims@handy.com - HASupport
Found several lawn services but most did not do my area even though listed.
Thank you for bringing this to our attention, and we're sorry to hear that a number of pros stated they did not service your area. Typically they will only show as available because they have stated to us that they do service those locations. We are happy to help locate other providers for you. Please feel free to contact our Customer Care team at 866-786-8474 for help. -HASupport
The several times I used Angis List for home projects I was usually very happy with the contractors I used. I also like using them because I can read reviews from other people about the contractors they used.
Thank you for the wonderful feedback! We're happy to hear that we've been able to help!
Very professional workman came and repaired the slats to my vinyl fence after hurricane Ian
Thank you for the great review! We're happy to hear that they were able to assist you so quickly. -HASupport
Very good experience with Barry's Tree Service, They knew what they were doing and did a fantastic job.
Thank you for the great feedback about Barry's Tree Service! We're happy to hear that they provided you with such great service. If you have not done so already please leave a review for them on their profile as well. We know they'd appreciate the kind words! -HASupport
Informative and quite helpful.the follow up for work is suggestive and not pushy.
Thank you for the wonderful review, and we're happy to hear that you had such a great experience! -HASupport
They take their time and explain what is wrong and what needs to be fixed! I really appreciated that.
It was all easy, even a redneck could do it! They set me up with first contractor, But I did not know that they were going to send my # to a second contractor, I already set deal with first one. The email had only one contractor name.
Very nice folks, knew their job. Replaced fence, pressure washed house.
Very professional and helpful, my need was expedited. I received the call from the professional and had the work done in that same day. I will have heat tonight
I would most definitely recommend these guys again. They're a great group of people
Glad to have a helpful
Company who you can trust and convenient.
We got a contractor through Angi- We gave him a lot of money and he did 1/3 of the work and then disappeared. Don't work with Casey McKay, Ccm Paint and Stain or Ccm Contractors. The other workers we got were professional and did a fine job.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, and we're so sorry to hear that your experience had been anything but positive. This is not typical, and not the kind of service we would expect for you to have when coming to us for help around your home. We do take these matters seriously, and as you did have damage to your home, and are such a valued member, we have processed a full refund for your service. -HASupport