Overview
Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Ordered a beautiful vase that was delivered quickly but was scratched. Five minutes on a customer chat, uploaded a picture and a replacement is dispatched. Great service.
Excellent job helping me solve my problem. The conversation was quick and efficient which I appreciate as I am very busy mom of three.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
This furniture store exceeded my expectations in terms of customer service and product quality. The staff was incredibly helpful, assisting me in finding the perfect furniture for my home. The product quality is exceptional - my new furniture is not only stylish but also constructed with the utmost care and attention to detail. I highly recommend this store for their outstanding service and exceptional products.
I had questions about a product before I bought it. Customer service has been amazing. They follow up and answer all your questions in less than 24 hrs. I'm impressed
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Discovering the perfect rug at Homary! Their collection was impressive, but what caught attention was the exceptional quality of the fabric. I selected a hand woven wool rug that felt incredibly luxurious underfoot. The craftsmanship was evident in every detail, and the rug's durability assured that it's a long term investment.
The chat was smooth and short and answered my questions.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Shopping for furniture was a breeze thanks to the incredible customer service at this store. The sales team was knowledgeable and genuinely invested in helping me find furniture that matched my style and needs. The product quality is superb, with attention to detail and superior materials. This store truly prioritizes customer satisfaction and delivers exceptional products.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
I cannot speak highly enough about the customer service at this furniture store. The staff went above and beyond to ensure my furniture shopping experience was exceptional. The product quality is equally impressive - my new furniture exceeds my expectations in terms of durability, comfort, and style. This store truly knows how to deliver exceptional customer service and exceptional products.
Homary online furniture selection is simply outstanding. The sheer number of choices was impressive, ensuring that I could find pieces that matched my personal style. The website provided helpful filters, allowing me to refine my search based on size, color, and material. The furniture I ordered arrived in pristine condition and was made with exceptional craftsmanship. I couldn't have asked for a better online furniture shopping experience!
Your company don't even deserve one star. They customer service is useless. I purchased two nightstands it's more than two months and both of them were damaged. I contacted Homary customer service numerous times, I provided them with pictures after pictures they refused to do anything I finally received an email asking me to send a picture of the mailings label, who wants all this headaches when you spending your money. They have no respect and consideration for customers. Please go spend your money where you get good service and a company that appreciates you.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you?
The customer service I received at this furniture store was exceptional. The staff was friendly, patient, and provided expert guidance throughout my purchase. The product quality is outstanding - my new furniture is not only stylish but also built to endure. This store truly understands the importance of both excellent customer service and superior product quality.
Helped with option to my delivery concerns and was very quick to respond
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
I've ordered a table with stool "set" "well so I've thought" table set original price $500.00 sale price $148.00. I took the sale price and was entirely happy with my purchase until it came to this house 1 entire month to deliver, I saw the box delivered I thought it was wayyy to small for a table set but I thought "maybe not" when I finally open the package I almost fainted in disappointment, only one ugly stool. When I went on Amazon there are bar table sets similar that even looks more unique for that same $148.00 price range and even under that price range. Guys beware of homary learn from me because it's hard to return and refund to them
I HIGHLY would recommend to NOT use Homary. I received an incomplete order, then was shipped the remaining pieces for a different piece meaning my order could never be put on. They told me that there is no problem with my order after I sent them videos and pictures of the incorrect order. To sum it up, I paid $800 for something that I can't even put together and they won't give me a refund or credit besides a "10%" on any order.
Thank you for taking your precious time to leave your review,
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Purchased sofa from Homary on 2/1, it says 5014 days, and it was delivered on 3/18. Delivery crew tried to put the sofa together since I purchased white glove service. Crew members could even put it together evenly after 2 hours work, Sofa was return, and claim for refund.
Recieved email 5 days after, and told me only 10% of the orginal payment will be refunded since it is NOT their mistake. Unbelievable and ridiculous. Also, NO BAD reviews can left on their own website. Never agian!
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
From start to finish, my furniture shopping experience was exceptional. The customer service team was attentive and friendly, guiding me through the process with expert advice. The product quality exceeded my expectations, with sturdy construction and luxurious finishes. I'm thrilled with my new furniture and the outstanding service I received.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
I recently purchased a Black kitchen sink from Homary. It arrived, undamaged within a month but upon receipt, we opened it to find a Gunmetal gray sink instead. I contacted Homary and received a note from the manufacturer stating that if I would look at the sink in a darker light, I would find it to be black.
I bought a product from homary. The product literally came in 8-10 hours of assembly and did not look like the description. Then started my return ordeal. I packed the product and then went to return website. The website made me take photos of all the internals, packed boxes. Then I had to pay the full shipping to get to their warehouse. It costed me 25% of the product cost. A couple of days later I got an email asking for tracking info which I misplaced. They used that to keep my product and refuse me the refund. We need laws to prevent such companies from doing business
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we failed to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Davis, or email us and put our customer agent's name "Davis", then he will surely get back to you and work out a proper solution on your case.
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Quick and clear, polite and friendly. Thank you very much
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I'm building a new home. I ordered my first light fixture from Homary because the prices were right and selection was great. I waited three months for that to arrive. My second order has been a table lamp ordered in late June and there has been no update from Homary after all these months, and still no lamp. I have filed a dispute with my credit card company. I needed a matching light fixture to go with the first order item and placed that order at the beginning of August. I pray this one arrives. I know their products are coming from China, but it's definitely a slow boat. And no communication or guarantee you will get said item. Go thru Paypal just in case. I wouldn't order from them in the future.
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)