Overview
Homary has a rating of 4.6 stars from 837 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
I purchased a 6 ft. Kitchen Island from this company and after a month they had the color I had really wanted. I proceeded to get an OK from them to return the original purchase (which had never been unpacked but was after the usual return date) They had OK'd the return but I kept getting emails about not approving tl since it was past the return date. Then another emails saying it was OK, this went back and forth like this for a very long time, then they said if I paid for the return shipping it would be OK (which BTW was almost the cost of the island) This nonsense went on for 2.5 weeks...they are foreigners and have very poor communications skills so be very clear about what you want because if not they are a nightmare to deal with.
We have been buying from homary for the last 4 years. They have been absolutely great to work with. We have probably spent over 30k with these guys for all our remodels and furnishing our homes. The customer service is excellent and the products are excellent.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
This representative did an excellent job and I am very happy
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Experiences was good. He wa able to solve the issue
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I purchased two vanities from this site for a luxury bathroom in the Washington, DC area. Online, they looked elegant and expensive. I paid $600 for each. When they arrived, I opened up one of the boxes and as soon as I saw the vanity, I knew it was trash. I took it out of the box to make sure and yes, it was made from a cheap wood and painted. It literally looked like something you would get from K-Mart for $50.
I immediately went online to request a refund--the other three boxes was not even opened. I had to wait over a week to get the return label. They send me the return label and let me know I had to pay for the return cost back to New Jersey. Guess how much the return shipping price was? $600! This is madness! DO NOT BUY from this place! You'll pay more returning it than buying it!
They need to be shut down. AND---I've been trying to leave a review on their webpage all morning. They won't allow it. A total SHAM!
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
Good and fast service, Good and fast service, Good and fast service, Good and fast service, Good and fast service,
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary does not respect delivery dates. They do not reply your messages or return phone hone calls. You can never get to talk to a real representative. And they give you a very hard time to return products. Be prepared to pay for return shipping. Never purchasing anything from them again.
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
Homary social engagement team.
This company sold me a chair for $600. They told me that I will receive it in 6 weeks. Well, this was in September. No chair and no money. They stole my money and everytime I call them, they transfer me and promise me an email from the supervisor. Big scammers!
Thank you for taking your precious time to leave your review, Customer.
We are sorry to learn that your stay fell below expectation. Due to circumstances beyond our control including ports traffic and unexpected demand, so your order has been delayed. We are working on it, and we will surely report to our logistic department and choose the fastest and most reliable shipping company to ensure timely and smooth delivery. By the way, a reminder that sometimes the order is not delayed because some items need to be shipped oversea, so the lead time may be up to 2 months or more, which is clear mention on the web page.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our manager, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
The customer service at this furniture store is outstanding. The staff was friendly, patient, and provided valuable insights to help me make the right choices. The product quality is superb - my new furniture is not only visually appealing but also built to stand the test of time. I'm extremely satisfied with the level of service and the quality of the products.
Helped me so fast to my solution,I needed to exchange my night stand
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary is horrible. Their products are of poor quality. Their customer service is terrible. They hide extra charges for returns/refunds. There are so many alternatives out there. Do not waste your time or your money with this terrible company.
Homary is horrible. Their products are of poor quality. Their customer service is terrible. They hide extra charges for returns/refunds. There are so many alternatives out there. Do not waste your time or your money with this terrible company.
Tip for consumers:
If your item is eligible for a return (and that's a huge *if*), they will charge you a "restocking" fee and subtract the return shipping from your refund total. You'll end up paying almost double for an item you do not want because of the poor quality.
Friendly service. Started a return request since the product is crap.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very helpful and understanding
My issues have been resolved perfectly
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
It's really hard to believe that I can meet a company in the United States that handles customer complaints so professionally and quickly. I will recommend it to my friends.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Mark is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Bought an office desk and an office chair but both came damaged. Customer service was responding quick and tried to offer a solution. So we had the choice of returning the items or accept a discount and keep both items. As the damages were not too massive and we needed the desk and chair, we decided to accept the discount and keep the items. Homary promised to take more care in quality control and check items before shipping. Will give them another chance but expect flawless products. They offer great design furniture and if they manage to deliver good quality, they'll be a great online furniture store.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
The craftsmanship of the walnut coffee table is remarkable. The attention to detail in the intricate woodwork is evident, and the table's design is both contemporary and timeless. I'm thrilled with this addition to my home.
The website gave us the impression that we would receive our order within 5-14 business days. We receive an email show it will be over 2 months before we receive our order. Will not order from homary again
We love the products at Homary and the customer service is excellent. Jenny was very helpful when I contacted Homary for an estimated arrival date for an order.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I got my refund 2 Bussiness day. I believe the reason is because I wrote down my reviews on social media. Thank God for social media.
I attached the email that I received from the manager asking remove the review after I get my money back. I attached the email. Thank you social media.
I ordered two tables and they arrived within the time frame specified and the products were good quality. Both had simple assembly and each table arrived in excellent condition.
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name manager's attention, then he will surely get back to you and work out a proper solution on your case?
Homary social engagement team.