Hoka One One Store

I live in a S. American country and when home in the US I stock up on unavailable necessities. One of those being good quality shoes. I fell in love with Hokas a couple of years ago, so this trip home decided to take 2 pair back with me.
I made the mistake of going through the online store - DON"T DO IT!
After more than 2 weeks of my order, the shoes had still not left the warehouse! I called and the costumer service agent decided the best option it to cancel that order and place a new one - which tied up double the $$!
Well, 7 days later (one week before I left the US) BOTH orders showed up! Called, requested manager. Explained issue was with HOKA, NOT ME! Manager agreed, indicated that she would process my return as soon as the return label was scanned at the PO and would expedite my reimbursement to be 1-3 days. LIED! Still no return, this is Saturday and I leave on Monday! Hoka owes me $325!
Yes, I have the names of the people I dealt with but they really don't seem to care about customer service!
One star is NOT for shoes, but for the online shopping experience!
Guess I'll try On Clouds next time back :(

Should have read all the reviews here before buying.
If you dont have any problems i gues sits fine BUT if you have any problems with your shoes and need to contact the support your screwed.

For my example the inside of the shoe started to tear up after just 1,5 month, even with a size thats to big its really poor quality. I knew this problem ahead and went to a store (hoka certifited) to measure my feet and get the correct size. The store did not have the extra wide variant so i had to buy online.

I sent them pictures and explained everything and that it happed after just 1 month, ended up blaming me for using a to big size (even after measuring my feet) and had no sympathy for the fact that it happend after 1,5 month.

Never the hoka store and never hoka shoes again.
I been buying then for years now but hey if you cant handle your customer problems with more professionalism you are not worthy my money.

Not a complainer by trade but was so upset by the false advertising and the quality of shoes. Having a damaged left Achilles heel I did extensive research and went in headfirst and bought three pairs of Mach 4 in a few months. The first were purchased and after three months I noticed they'd both worn away completely at the back. I was injured and did not walk far at all you're talking maybe 2 km a day.

Being reasonable I put this down to bad luck/ socks (!) and again reading all their self testimony on their site of how good they were for Achilles, stupidly bought another two pairs. I walk maximum 5 km a day five times a week and within a month one of them was worn down to the plastic at the heel inside.
Not only that my physio was completely shocked and told me that these shoes had aggravated both Achilles heels. I started off with one injury and now I have both. I'm so gutted as my injured Achilles had actually healed now I'm left with two injuries. Set back big time. I just thought I was being paranoid!

The customer service was terrible because I bought them from local Mountain stores and only had a receipt for one, even though I sent them pictures and the names of the shops, they absolutely refused to help. They could see all the shoes in the photographs it's absolutely disgraceful.

Only because a huge event was in my town and HOKA sponsored it, did they even agreed to give me the money back for one pair as I threatened to go. I'm not a malicious person but I do wish I'd gone up there to protest in person whilst 7000 runners spent a week in my town

They really are terrible quality please do not be fooled. The ones I wore for a month actually have a hole right down to the plastic

Like the sneakers but the worse customer service ever. After 3 weeks sitting on same spot they recommended that I canceled

Still have not received my shoes and the tracking number is not any good! They scammed me of $89.00.

I was doing a search for Hoka sneakers and inadvertently wound up on their site I ordered three pair of sneakers that were advertised as closeouts and several weeks later when I asked where my shipment was they sent me tracking information. Instead of three pair of sneakers a tiny box arrived with a fake pair of the cheapest sunglasses I've ever seen. When I inquired they said that a third-party vendor screwed up and that The sneakers were all sold out despite the fact that I could go back on their site and put any one of the sneakers but they had available on the site in a cart. I brought this to their attention which they ignored and told me that they would refund 38% of my money which would cover the cost of the glasses that I did not order. I wrote back again and tell them that I wanted three pair of sneakers or a full refund. They wrote back and said that their final offer was 50% refund. This company is a total scam. They reinvent themselves over and over again with different addresses. Another nugget is that while the original purchase amount was 96.11 they charged my credit card 103.99

The website fooled me. Looks legitimate. It has been over a month and five emails to company - no reply - and no shoes!

Now you can byu cheap Hokas from this address http://www.hokaoneoneeu.com/
Got fooled, got a payment confirmation, but luckily they were too slow that the charge is still on pre-authorization state. Called my credit card company and they adviced me to put all credit card internet options on 0 euros, so they can´t charge the card.

Still, no order confirmation or tracking codes received. Only "payment succesfull" notification. As a precaution, changed all my acoounts´ passwords etc. Luckily my card is renewing anyways in short time.

This was the first and last time I will got scammed. Have to admit though: Very good one on scamming.

Ordred shoes and they send a tracking number. Nevet received anything and of corse pay pal closed in their favor because the tracking showed it was delivered.

I ordered a pair of Hoka shoes thinking this was coming directly from Hoka based on the store name. Shipping was supposed to be four days. I got an immediate confirmation back saying they reduced the price due to "Lucky Discount" of $5. I knew something wasn't right as the confirmation was in broken Chinese English. They sent a tracking number which I followed patiently for over three weeks. Finally a package arrived but it was a cheap pair of 50 cent sunglasses that arrived in the mail. No shoes. I went to do a google search of reviews of this store and found like the other 15 people on here that this is a scam site that takes your credit card info and then sends you a cheap item instead of what you ordered and I guess they just hope you will go away. They do not respond to emails. They have no phone number that I could find. I filed a claim with the credit card company but of course they give the vendor 15 days to respond. I told them based on my internet search that this appears to be a fraudulent site and they said since I willingly gave my credit card info to them that it was considered a dispute vs a fraud issue. So the credit card company wouldn't even consider that these people might be defrauding more people every day. I put a block on my account for any other charges from this vendor. Hopefully at the end of 15 days I will get my money back. They did a great job of cutting and pasting the HOKA logos to make it look like the order was coming directly from HOKA. Don't be fooled by this outfit. Total Scammers.

Stay away from pthreaty and onwstore! IF you get scammed by any company, report them to internet crimes division, ftc, bbb, district attorney offices.

Scammer's phone *******970
Scammer's website Pthreaty. World
Scammer's address 441 corte calypso, chula vista, California *******
Scammer's email *******@outlook.com
Country United States
Type of a scam Online Purchase
Initial means of contact Not applicable

July, 2020, I bought Bowflex weights from this company and never received them. What they do is sell fake items. They are thieves. I'm a nurse. The gym I was going to closed due to covid. I've emailed this company hundreds of times. There are no products to buy. They send you cheap face masks so that the shipping/tracking information appears real. It is not real. Do not buy anything from this company. Report them to the Better Business Bureau, Federal Trade Commission, San Diego District Attorney for Consumer Protection. They're supposedly based in California but the cheap masks are from China. Please do not buy from this company. They are thieves. I've attached one pic of email exchanges but I have tons more.

Also, they change their website name. Google pthreaty. World and it goes to onwstore. I reported them to internet crimes division too.