Hoka One One Store

I bought a pair not even 2 months ago it took 3 weeks to break them in an now the heel ankle part has a hole poorly made high priced shoes never again!

I have just been scammed all of my personal info and card details! I didn't even realise and thought it looked legit until I had given all my info and realised I could only transact on Mastercard and it said insufficient funds/ card failure which never comes up on a legit website. That's when I googled it to see it was a scam and it was too late. Now on hold to the bank for hours to try and sort this out. I feel sick that I have been scammed so easily! Would give zero stars if I could!

I purchased a pair of these shoes in May 2022 and within 3 months of having them the cushion was starting to come out and cause a blister by my heal. I went to the store where I purchased them and there was nothing they could do cause it was past the return date. Fast forward to January 2023, same issue again, only now the hard piece by your heal has become exposed on both shoes. Very disappointed that I already have to purchase another pair of tennis shoes and I am not a runner and haven't even walked in them much more than 30 mins per day before the said issue within 3 month of purchase!

Still have not received my shoes and the tracking number is not any good! They scammed me of $89.00.

This is a scam and it almost worked on me. If you look closely at the website they spell "official" incorrectly, without the "i". I did enter my credit card info which worries me, but it took me to a paypal request from a person named "KrisBeavis." I reported the request with paypal and reported them to the ftc. I'm still gonna call my bank and get a completely new card number though.

Bought them in December 2020. They have been used exceedingly gently. I'm 72 years old and rarely run. They developed a tear where the fabric meets the rubber, which is now over an inch long, and impairs lacing the shoe.

Their website says they consider problems after their one-year warranty expiration on a "case by case" basis. This is clearly baloney. I talked to a representative and offered to send pics and proof of purchase. He wasn't interested in details. Said one year, I'm SOL. I will try some other brand like gdefy.

So the HOKA rep Adriana processed a 10% "inconvenience fee" for the $#*! show I went through with my order and poor customer service experience and now another rep called saying HOKA is going to send it to collections if I don't pay the inconvenience fee that Adriana processed…? This experience is going to be plastered everywhere. HOKA threatening to send a customer to collections because of something THEY processed.

This is a scam website. Once you put in an order, they take $ and you don't get the product. Furthermore, Paypal isn't even helping with the claim because it isn't a "payment issue." These people will not respond with an ETA or even acknowledge the order exists. Buyer beware. These "discounts" don't exist because the products don't exist.

Purchased shoes but received rayban sunglasses instead
Stay away completely fraudulent not a real company they just take money but don't give you the product

I ordered a pair of shoes and within a few minutes realized it was a scam because the email was from some random woman. PayPal is involved too. I don't use PayPal for this reason. I had to cancel my credit card and got the bank involved. I was able to get a refund. PayPal knows about this scam and continues to work with them. If it looks too good to be true, it's a scam.

Please do not buy from this website. They have managed to make a legitimate looking website, even putting last season models on to justify the low prices, which is what fooled me. But after paying over $200 we realized it was a scam when no order confirmation came.

I bought the hoka Bondi 7, first time wearing caused my left arch so much pain and every time after that, no other shoe has ever hurt my feet like this, customer service did absolutely nothing to correct the problem leaving me with $200 shoes that are absolutely useless.

I purchased a pair of hokas from this site back in July. After several inquiries I was finally told my order was being processed. Still did not receive. Have sent numerous request for status updates and to cancel and process a refund. It is now October and cannot get a response from this company. DO NOT ORDER FROM THEM, NOTHING BUT A SCAM! I would rate a 0 but must select at least one star to post.

Not a complainer by trade but was so upset by the false advertising and the quality of shoes. Having a damaged left Achilles heel I did extensive research and went in headfirst and bought three pairs of Mach 4 in a few months. The first were purchased and after three months I noticed they'd both worn away completely at the back. I was injured and did not walk far at all you're talking maybe 2 km a day.

Being reasonable I put this down to bad luck/ socks (!) and again reading all their self testimony on their site of how good they were for Achilles, stupidly bought another two pairs. I walk maximum 5 km a day five times a week and within a month one of them was worn down to the plastic at the heel inside.
Not only that my physio was completely shocked and told me that these shoes had aggravated both Achilles heels. I started off with one injury and now I have both. I'm so gutted as my injured Achilles had actually healed now I'm left with two injuries. Set back big time. I just thought I was being paranoid!

The customer service was terrible because I bought them from local Mountain stores and only had a receipt for one, even though I sent them pictures and the names of the shops, they absolutely refused to help. They could see all the shoes in the photographs it's absolutely disgraceful.

Only because a huge event was in my town and HOKA sponsored it, did they even agreed to give me the money back for one pair as I threatened to go. I'm not a malicious person but I do wish I'd gone up there to protest in person whilst 7000 runners spent a week in my town

They really are terrible quality please do not be fooled. The ones I wore for a month actually have a hole right down to the plastic

Literally the ONLY reason for the two stars is the support in the shoes.
I bought three pair ($480) of Hoka about seven months ago.
EVERY pair has completely disintegrated in the back heel to the point of the plastic being fully exposed and rubbing.
I do not wear them in wet conditions. I have never washed them. I don't have an abnormal stride.
Customer Service is LITERALLY non existent! They absolutely BEND OVER BACKWARDS to avoid their customers. If you try to go through chat, they redirect you until you give up. If you call, they don't answer. You CAN NOT email them!
I used to recommend Hoka. OMG! NEVER EVER again!

Mt son gave me a $50 gift card. When I tried to use it to buy a new pair of sneakers their web site said they did't recognize it. Spent a couple HOURS both trying to call or text them as their recorded message suggested. The Chat system final sent me a message that someone would get back to me in 20 minutes. Of course nothing. THEN i get an email asking how the person I supposedly dealt with by Chat did! I never had any communication with this person. They are a bunch of thieves IMO. I'll never but anything from them again.

Tried to do a warranty return only to find out that I needed to send the shoes back at my expense for an evaluation. If they were found to be defective the warranty would be valid. If not they would be returned. In the mean time I'm without shoes. This after spending $$ for the shoes. How fair is that? Other brands do returns with no questions asked. They stand behind their product.

Should have read all the reviews here before buying.
If you dont have any problems i gues sits fine BUT if you have any problems with your shoes and need to contact the support your screwed.

For my example the inside of the shoe started to tear up after just 1,5 month, even with a size thats to big its really poor quality. I knew this problem ahead and went to a store (hoka certifited) to measure my feet and get the correct size. The store did not have the extra wide variant so i had to buy online.

I sent them pictures and explained everything and that it happed after just 1 month, ended up blaming me for using a to big size (even after measuring my feet) and had no sympathy for the fact that it happend after 1,5 month.

Never the hoka store and never hoka shoes again.
I been buying then for years now but hey if you cant handle your customer problems with more professionalism you are not worthy my money.

Similar story to what everyone had here. Ordered 4! Pairs of trainers. Got a confirmation email etc. Texts about my order the it is on its way. After 15days voila, my order has arrived. A nice FAKE Burberry scarf ( what a shame its not winter and it looks ugly too). Emailed them, obviously NO answer. I report the transaction to my Bank, got a refund and they will investigate the case.
STAY AWAY from this website. Disgusting people stealing money from you!

I love the shoes, HOWEVER, I will never be ordering directly from the company again. They have the worst customer service. My order was shipped and FedEx lost it (no surprise there) and I contacted Hoka customer service. They assured me they would look into it, file a missing package claim with FedEx and give me a refund. Over a month later, I'm still waiting - I finally decide to call customer service and was dropped twice while on hold. I then get an email asking how the customer service rep did who took my call. What call? I then finally get someone somewhat helpful on the live chat. Finally, I'm getting a refund. What a circus. AVOID HOKA.COM if you can!

Did several orders from Hoka because the model was not available on Amazon.
You run about a 50% chance of never getting delivery.
You run 100% chance of the delivery being late.
50% chance your order will not be emailed to you and no real tracking.
Other than that, fine.

The website fooled me. Looks legitimate. It has been over a month and five emails to company - no reply - and no shoes!

Like the sneakers but the worse customer service ever. After 3 weeks sitting on same spot they recommended that I canceled