Hobby Warehouse

Item listed as "in stock" on website. I waited almost 3 weeks after payment confirmation before emailing to ask for an update (gave extra time due to lockdowns). 3 days later I was told my item was out of stock and given a refund. Meanwhile, the item has since sold out from all other retail and is now only available from scalpers, starting at double the original price. It's just a toy, but they can't even get the sale of a piece of plastic right. Absolute joke of a company, awful service. Give them a miss.

I just purchased a plane from hw, I honestly can not fault their service. The website was easy to navigate, the item was shipped quickly and I was pleasantly surprised when it arrived 3 days before the estimated day of delivery and it was exactly as described! And the price of the plane was unbelievable, much cheaper than other sites. What more could you ask for?! Thanks HW!

I order $230 worth of lego with this company two weeks ago, and since then I have received nothing. Customer support doesn't exist telephone number is disconnected, no emails.

Terrible customer service

My sons HSP car stopped working after its 4th use.
Was caused by loose screw left in the gearbox jamming the gear and damaging the gear.
They said warranty was void because the car had dirt on it (It is an off road RC car)

They had no interest in helping me out as a customer just flicked me off

Shop elsewhere if you want after sales service, there are plenty of other shops around

This company has no customer service at all. Only 1 of my 2 paid items (expensive shipping fee) has arrived with no explanation at all. I emailed, no replies, then I called, but the ring keeps ringing (no music, no auto-answer, just rang for 10 min), tried a few times, made me no choice other than go to the fair trading. Just no feedback at all. Do NOT buy there!

I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives?

I ordered my item over 2 weeks ago and they are unable to provide any details or estimate on when my package will arrive, even AFTER I paid $50 for expedited shipping! Like the other reviews, I am getting a generic response saying it takes time to find the item and pack and ship. How this company still exists is beyond me, but their customer service SUCKS

I ordered a present for my Daughters birthday and we are now 2 weeks from the order being processed and it still hasn't been dispatched. The item was in stock and the I paid for shipping. After enquiring the reason they gave me was "Every order is different and some do take longer than others to pick and pack." A skateboard in-stock takes longer to pick and pack? This is a generic scripted response with no customer service attributes.

Hobby Warehouse did offer a refund but I think after waiting two weeks and my daughters birthday is in 3 days it's absolutely pointless as nowhere else will not get it delivered on time... I'll just have to wait and let her know.

Appalling business to deal with. Placed an order and paid for express delivery, website stated that delivery was within 1-4 business days. 10 days later my order has not even been sent and the company are refusing to refund me for the express shipping I paid for. I tried to cancel the entire order and they completely ignored this request also and quickly booked my order with a courier. Completely misleading, take money for a service they don't provide. Have currently opened a PayPal dispute to try and recover my money. Don't waste your money on the faster shipping charges, it's a complete lie.

We purchased my sons main birthday present on the 5 May. Received email to confirm purchase and then no further updates. I emailed customer service with all the details on the 11 May (6 days after placing order) and I received 1 email saying my order will be upgraded to express post with no explanation as to why the delay. I also tried to ring that day but no one answered the phone even though they have a phone number listed on their website. After waiting for 20 mins, I got a recorded message and I could leave a message. No one responded to that message. My little boy turned 5 10 days after ordering and his one main present he wanted was a no show. I emailed them again on his birthday and asked if I could cancel my order as I had received no further communication. I received a reply saying it was too late to cancel. Later that day (his actual birthday) I received a message to say it had been shipped. So disappointed. Cannot recommend. Very poor communication - no explanation given to me so obviously customer service is not a priority.

Shocking service

Shocking service. Appalling company to deal with... I ordered express postage, not only did i not receive it one week in. All I've been trying to do is call them to ascertain where my order is at. Nobody ever (and i mean ever) answers calls, it just dials out. Try it, there is nobody manning the lines. Try emailing them, no go... Do Not Buy From This Store...

Very trustworthy and totally recommended.
I had my order (Lego helicarrier from Marvel for a birthday present) at home in 6 days after ordering, very fast, notifications each time the order was received, shipped and tracking options on text messages on my phone.
Very well packed, perfect conditions at arrival, all pieces were complete. Everything as descfribed.
It even had a little discount comparing to other websites.
Would definitely order from them again. I also reviewed them on trustpilot.

They do not update their website and will just cancel your order if they don't have the stock. They refuse to communicate with the customer over the phone and take at least 2 days to answer each email. It has taken 2 weeks to sort what we could in a 2 minute phone call. I am still waiting for my refund over 10 days later. I would have been happy to just choose an alternate item but they are too busy or lazy to give any customer service.
I will buy elsewhere when I finally get my money back.

I do not normally write any reviews recomend the service of Ihobby.
Although we encountered a delivery problem they were supportive in coming to a resolution.
Problems can never be avoided but it's how people resolve these problems distinguish the quality of people and the company's they represent.

Don't order anything from this place. They take your money and never ship your items. I have tried to get an answer for the past month and a half but all I get is 2 emails back saying we are checking on it. This after 20 or so emails requesting updates. I have given plenty of time for someone to respond. Horrible customer service.

Delivery was seamless, did not have any issues with product quality.
High level accuracy of delivery speed and process time!

Item listed in stock, process your payment and then hear nothing from them despite numerous phone calls and emails as to follow up on status. Do not buy from them.

I've spent thousand with this company over 3 orders, worst customer service I've ever received! Latest order was placed with plenty of time to receive before Easter, all items were "in stock" and I paid an extra $60 for express post. The items have not even been shipped from their warehouse yet! They don't answer the phone... EVER. I've called 25 times and not ever received a call back. They take 2-3 days to reply to emails with "sorry for the inconvenience" your order will be shipped soon. Absolutely pathetic considering I've paid for express shipping and they can't even get their act together in the warehouse! This was an Easter present for my kids! Shocking company

Brought a nitro car unfortunately after a week still hadn't been shipped can't get hold of them phone number don't work and they don't look or respond was told last week it was waiting to b shipped days later and still no tracking and hadn't been shipped
First time buying from this company and the last

Bought 3 items that was in stock that was supposed to be in stock and on express delivery. Nothing. Never answer calls nor emails. Generic bs response is all you get. AVOID THIS SITE LIKE THE PLAGUE!

Placed order on 6th December, and paid for express shipping.
16 th December, I tried to call as had no reply to my email.
Finally got a reply to find out my sons Christmas present had not even left their warehouse.
'Apologize for inconvenience ' was all I received. Yet no notice yet as to when my "express" order will arrive or even if it will be here for Christmas.
Terrible, terrible service.
I have never put in review like this on anything before. But the lack of care or response to even get my Christmas presents is just not there.

Do not order from this company. I have ordered an item with express post, with no confirmation of post being sent. I followed after 3 business dys and was told 2 items were pre-order. This was not advised at time of purchase or after order was received. I feel complete mis-led andthe ACCC are now involved. This company lies and will not provide you any details to make an informed choice.

Such a painful experience they never sent the item, dont answer emails and they don't have a phone number. Currently in a PayPal dispute to get my money back. Never trust a shop that doesn't even have phone support. They can just take money and delete emails easy.