I've spent thousand with this company over 3 orders, worst customer service I've ever received! Latest order was placed with plenty of time to receive before Easter, all items were "in stock" and I paid an extra $60 for express post. The items have not even been shipped from their warehouse yet! They don't answer the phone... EVER. I've called 25 times and not ever received a call back. They take 2-3 days to reply to emails with "sorry for the inconvenience" your order will be shipped soon. Absolutely pathetic considering I've paid for express shipping and they can't even get their act together in the warehouse! This was an Easter present for my kids! Shocking company
Placed order on 6th December, and paid for express shipping.
16 th December, I tried to call as had no reply to my email.
Finally got a reply to find out my sons Christmas present had not even left their warehouse.
'Apologize for inconvenience ' was all I received. Yet no notice yet as to when my "express" order will arrive or even if it will be here for Christmas.
Terrible, terrible service.
I have never put in review like this on anything before. But the lack of care or response to even get my Christmas presents is just not there.
Like other reviews I tried to ring this company ( Good luck with that one, number just rings out.) Tried contacting via email to be led around in circles, 10 emails later. My product purchased was faulty. You know that feeling when you know they are B... S... to you. Returned the item back to them, waited till I had an email from Australia. Post saying item had been delivered back to Hobby warehouse. I Spoke to Hobby warehouse same day to be told I would receive Full refund. Why was I getting a bad Gut Feeling? I then rang Pay Pal told them the full story. That very same day Pay Pal contacted Hobby
Warehouse to be told they had not received my parcel back yet, more lies. Thank God I paid with Pay Pal. Pay Pal have refunded me in Full.
Overall happy, but I only buy when there is a 20% off ebay coupon, and when I write to ask a question the replies are slow. I also called during business hours and nobody answered.
Delivery was seamless, did not have any issues with product quality.
High level accuracy of delivery speed and process time!
Hi Alexander, thanks a lot for sharing this here! We try our best to deliver an excellent buying experience for all of our customers, we really appreciate your feedback and support.
This cheap 1/24 scale model luxury sports car arrived in less than two weeks and with me supplying five AA batteries we were able to enjoy the pleasure of it moving around the kitchen and living room floors.
Very happy with this model from Hobby Warehouse.
Hey Govett, thanks for your positive rating and feedback, we're very glad to hear that we met your expectations and shall do what we can to assist you in the future! Thanks for taking the time to drop in and provide your comments!
We always find ourselves going back to Hobby Warehouse because of the friendly and professional service, great range of products and exceptional prices. Highly recommended for collectors and enthusiasts alike. Thanks again guys!
Hi Jon, I can see this was your 7th order with us since the beginning of last year - wow that is just amazing, I'm so appreciative of your custom with us, please let us know if we can assist you again in the future and we'll provide the same level of service as we have and possibly can. It really is because of customers such as yourself that we're able to gradually expand our range and improve our systems to be better each year. Thank you!
Great Price and Fantastically Fast Postage. As is normal for this Seller. Came with a 20 percent discount on an Already Low Price. My son Loves this set. Will definately be purchasing from Hobby Warehouse AGAIN.
Thanks.
Andrew
Hi Andrew! Many thanks for your valuable feedback - excellent to have your comments and we very much hope to be of assistance with you in the future.
Have ordered numerous things from Hobby Warehouse, all products have arrived without incident and in perfect order. Packaging to protect the products is perfect, quick delivery and affordable prices. Well done HW. Looking forward to my next pop vinyl shipment.
Hi Shannon, thank you for writing this review - and for your ongoing support, it is very much appreciated. We are extremely pleased to know that your order and buying experience was efficient and smooth - we'll continue to provide you with great products and service!
Just made a purchase of this great little red remote controlled Fast Car, fitted with flashing headlights from Hobby Warehouse. It is well made, compact and easy to use with the controller. I would recommend this unit to anyone as good value from Hobby Warehouse and post was free and quick too!
Hi Leslie! Thanks for your positive rating and feedback, we're very glad to hear that we met your expectations and shall do what we can to assist you in the future! Thanks for taking the time to drop in and provide your comments!
Item listed in stock, process your payment and then hear nothing from them despite numerous phone calls and emails as to follow up on status. Do not buy from them.
Amazing service. We had a small issue with a product for my sons birthday. I sent hw an email and they replied and fixed my issue straight away. I will be ordering every toy from them for now on. Very much appreciated
Having been a return customer for some time now, I've found the service from the Hobby Warehouse to be quite outstanding in a day and age of on-line retail. Every time I have purchased goods, they have always arrived super fast, and always in perfect condition. The warehouse staff never fail to impress! 12 out of 10 from me!
Hi Ed! Many thanks for your review - I can see from the match I was able to do on recent purch with your name that you've been with us for at least a couple years as a customer. Thank you very much for your support, and for taking the time to review us here!
Very fast shipment and reasonably priced products. Triple A + service. The item I received arrived promptly and was well packaged. There was good communication on behalf of the seller. Thank you very much.
Hi Piotr, perfect feedback comments thank you - our warehouse team will be chuffed when they read these comments from you!
I've found the whole experience of dealing with Hobby Warehouse to be excellent. Their price was the lowest I could find for the item (even compared with places like Big W), delivery was quick, product was exactly as described and when the product unfortunately turned out to have a defect (not Hobby Warehouse's fault), their representative - whose name I recognise here as he is diligently responding to other reviews! - worked with me to try to work out what the problem might be and then provided a label for me to print out so I could send the item back for free to have him inspect it himself and see if he could repair it. I really cannot fault the service or the experience of dealing with Hobby Warehouse and would buy from them again any day.
Very trustworthy and totally recommended.
I had my order (Lego helicarrier from Marvel for a birthday present) at home in 6 days after ordering, very fast, notifications each time the order was received, shipped and tracking options on text messages on my phone.
Very well packed, perfect conditions at arrival, all pieces were complete. Everything as descfribed.
It even had a little discount comparing to other websites.
Would definitely order from them again. I also reviewed them on trustpilot.
Thank you so much Catherine for your wonderful review - LEGO is a huge focus for Hobby Warehouse and we'll continue to do our best to have the largest range of LEGO and other enthusiast type toys. Thanks again!
Fast postage. Item always well packed. Sale off very often. Resonable prices. Excellent service. I never had any problem dealing with Hobby Warehouse. Thank you very much and looking forward to do business with you again.
Hey Tung - many thanks for your valuable comments and feedback! Thanks also for your kind comments, we hope to assist you again in the future!
I purchased a charger for my LiPo batteries. The postage was very quick, there were tracking messages sent to me and the entire process was great.
I would definitely be shopping at Hobby Warehouse again.
Hey Trev! Many thanks for letting us know how we did with your purchase - we increased the range of our chargers just a few months ago with two new brands and we hope they have been doing extremely well given our direct contact with the factories and therefore good pricing. Thanks for taking the time to provide your supportive comments!
Buying big sets of Lego can be expensive! It was great to find that Hobby Warehouse had what I needed at a better price than local, with free delivery! I was shocked (with delight) to find I ordered on a Tuesday morning and had delivery Wednesday morning. Though I am sure it may not always be that quick, it was great given I am in a regional area and means I have the set ready for a special double-digit birthday. Product is packaged well.
Hi Lilea, Thanks so much for the detailed review, and for your wonderful comments. We're very appreciative of your support, and for your high rating of our service - we hope to be of efficient service to you next time, so please let us know if there's anything else we can do to assist you. Next day delivery happens frequently, and hopefully soon, more reliably!
Best experience with this vendor as we negotiated a multi order for the benefit of our local children's organisations.
Good communication skills and sympathetic to our needs
Recommend this vendor unreservedly to anyone
Hi Len! Your kind comments and feedback are appreciated, thank you for dropping in and sharing your experience with Hobby Warehouse! We're often able to assist in needs such as your and it was a pleasure to help with you! Thanks again for your support!
Overview
Hobby Warehouse has a rating of 3.7 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hobby Warehouse most frequently mention fast delivery, great service and easy transaction. Hobby Warehouse ranks 2nd among Toys Store sites.
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- Dandenong South, VIC, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay! Thank you for your very valuable feedback, we'll do our best to improve our communication times - we aim to be within the 24 business hours but sometimes it can slip, and sometimes it can be much faster. Your comments are helpful feedback so thank you for taking the time to provide that, please let us know if there's anything further we can assist with!