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161

2 Reviews by Steven

944 Views
3/21/21

I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives? The worst service in the world. Chinese fake lego sellers have better service than this. Let that sink in.

Tip for consumers:
Avoid this company.

Products used:
Nothing - haven't even received a tracking number. It's now double their max delivery timeframe.

Service
Value
Shipping
Returns
Quality
3/21/21

I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives?

Tip for consumers:
Avoid this seller.

Products used:
Never received the Lego order despite it being significant (over $1k). It's well past the delivery timeframe. I haven't even received a tracking number. They don't respond to messages on facebook. Also sent emails. Unanswered. I called them and after ringing for 30 mins it went to answering machine. The worst service in the world. Chinese fake lego sellers have better service than this. Let that sink in.

Service
Value
Shipping
Returns
Quality

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