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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Gentleman's Emporium sets the bar for a positive online shopping experience! Beautifully designed site, easily navigated...lots of information, but not presented in an overwhelming, "busy" way. Products I have purchased have been of the highest quality and at the fairest of prices. Items I've ordered have arrived promptly as promised, and were packaged with obvious care. I highly recommend Gentlemen's Emporium.
Very satisfied. Have purchased other period clothing and nothing compares to the quality of this clothing. Great prices and quick delivery. Some items may require alterations or tailoring to achieve personalized fit.
Loved the vest. Could not touch a 6x vest any where for the price. I will be ordering more.
I had been eyeing the Emporium for some time, hoping to order something, and I finally saved enough and took the opportunity to purchase a vest and ascot for my formal outfit. I was not at all disappointed with either the service rendered or the quality of the merchandise; both were simply superb!
I ordered the Middlethorpe Vest - Emerald, and paired it with the Opulent Paisley Ascot - Black, which comes with a matching pocket square. I wear the vest and ascot with my black tailcoat tuxedo I lamentably purchased elsewhere but plan to replace with Emporium products someday. Both the vest and ascot arrived together, in good condition, and each exceeded my expectations.
The vest pockets were, as indicated on the product page, sewn shut, but with a seam ripper I easily opened them and added my pocket watch, the chain of which fastens just as easily to the buttons.
The ascot was also perfect for my desired image, and thanks to the instructions the Emporium provided a link to on the product page I was able to tie the accessory right out of the package.
I had contacted customer service prior to this first order of mine about other products I'd been considering, and they were very helpful with their suggestions, and answered my questions personally.
I am very pleased with my experience ordering from Historical Emporium, and highly recommend both the products I ordered and the store itself.
Sure, you might be able to find similar things elsewhere, but the Emporium collects all of your best options into one storefront, and answers your questions at every turn to help you make the most informed and personalized decision possible.
I will most certainly buy from them again, and I encourage those who sit atop the fence to come and dance in the welcoming ballroom we know fondly as Historical Emporium; you won't regret it!
Gentleman's Emporium was a life saver for me! I had filming deadlines for a museum video project and needed costume items immediately. I called numerous times as I needed things. They always ship within a day or two. I got all my orders in time for the filming.
Great place to do business!
Kathy Pappas
Museum of the American West - Lander, WY
I order my pants on a Tuesday and they were at my door on Thursday. Now, that's fast! I'm very happy and pleased with the fit. I ordered one size up as they suggested and they fit and feel perfect. I will be ordering more from Western Emporium.
I asked them for a photo of my kit before I bought it to check colours and so on and I was very quickly obliged. THAT is service in my opinion. The fit of the jacket I bought was a bit large as was the vest but this is the kind of chance you take when buying on line. I had them altered locally without difficulty. The quality and price are well worth it. Variety is top drawer. I highly recommend this site to anyone needing the right clothes to go with their goggles and gears. Bravo Gentleman's Emporium!
I love the experience of dealing with you. I have made quite a few purchases from you over the years and I have been extremely satisfied with the merchandise, the packaging and the delivery time. You are an exceptionally good company to deal with. I will of course be purchasing more from you in the future. I am a musician and a performer and find you to be a valuable resource. Thank you.
This was our 2nd time purchasing - and this experience was as satisfying and positive as the first. The order was placed early on a Tuesday morning; all items were "in stock." The order shipped the same day and arrived Thursday. We'll be back again!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.