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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I am involved in Cowboy Shooting and Historical Emporium has a very large selection of authentic western style clothing. The web site is easy to navigate and delivery was prompt. Will do business with them again.
Good quality material, fit perfect.
I have found items at HistoricalEmporium that were not available from other vendors or were much more expensive through them. I have been very satisfied with all my purchases from H. E.
I was able to get all my questions answer before purchasing. I never got an item as fast as they did it.
I had to return one item. Wrong size for me. The other item is perfect.
Very quick delivery. Very comfortable, boot rubs lower calf a bit, but hopefully that will go away when they are fully broke in.
Quality Product and Service at a fair price, Impressed, Thanks.
All pictures of all products are depicted very well. What you see is what you get.
This is my third order. I ordered 2x but when I looked at the individual page I noticed a different sizing chart. I should have ordered a 4c but normally 2x guys just fine. The order for but a little snug not enough to return. Just be careful when ordering.
This company is excellent in customer service, and the products they sent to me (in a timely manner) were exactly as described. I am highly impressed with the items I purchased from them, and will reach out to them in the nearest future to buy other products.
First, besides the coat, I had an issue with the size. Contacted you and sent it back. Here's the best part the exchange it was done and the new coat was in my hands in about 1 day and half. I mean what's with that? That is the most unbelievable customer service I HAVE EVER GOTTEN FROM ANY COMPANY ON LINE. Period... We will be doing more business for sure. Am spreading the news already.
The sizing description is inaccurate. I wear a 44 jacket and so ordered a large vest. It fits too tight. Should have ordered an X-Large, but by your description large was the proper size to order.
The products were great. Hand to send something back for a different size. The process was easy and fast.
Fantastic service and products. Will buy from here again.
Ordered it on line. Came very quickly. No problem.
I've purchase numerous items from you and have always been happy with the quality of the products, the service, delivery times, and the overall experience.
I have bought a number of items from Historical Emporium and they have exceeded my expectations every time!
They have the best service of all the places I order from thank you
Very pleased. For the same event I ordered something from a costume place as you didn't have anything quite like I needed. It was poorly made, took a long time to. This was the first time I dealt with your company and I must say it was a very good experience.
Wonderful choice of items to choose from. Wonderful service! Anyone in need of historical, accurate clothing must shop Historical Emporium.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.