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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Arrived quickly, as I paid for 2 day shipping as I needed this soon, and it came immediately as possible. The collar is fine, just what I ordered.
Placed my order on Sunday and the items arrived on Tuesday. Everything fit as it should, quality seems great.
Your catalogue is quite complete and broken down into many time frames and categories which are extremely helpful in guiding one to period appropriate times and persona. I love it!
The shirt and riding pants I received were exactly as I had expected and fit was right on. Internet response was immediate and I received the items faster than expected.
Shirt fit as it was described to. Quality and design are as expected. Looks great with his dress kilt attire!
I'm allways amazed at how fast I recieve my orders. From Historical Imperium.
Great company to work with. Very fast response time with any issues. I have made 3 purchases from historical emporium and plan to purchase again in near future.
We have loved all the items we ordered. When I had a size issue I called customer service. They were great. They helped me pick the correct size adn the new item arrived fast.
I'm not so good in the fashion department, so I really appreciated the outfits that the web site put together for me. I would never have been able to pick out something as sharp as port warden Henry Peck.
Had a typo in my delivery address and emailed customer service about it. They responded almost immediately and happily fixed the issue. Shipping was insanely fast. Received my order within a week of placing it.
Delivery was prompt, ahead of schedule, product was very good.
I have bought items form you folks in the past and have always found them to be of the upmost quality
The selections were overwhelming. So many items to choose from from. The complete outfits made the decisions easier. The shipment time was outstanding. Have recommended this site to others and will buy from the Historical Emporium again without hesitation.
I have been a long time customer of Gentlemens Emporium and have always been very happy with their service and their products...I use some of them as day to day clothing and they work out wonderfully.
Entire experience was top notch and product was top quality...
Shipped out same day. Great fulfillment.
Product, however, is a different matter: very cheaply made and ill fitting. For the high prices charged, I had expected better.
Great selection!
The shirt was exactly what I wanted. A great value and excellent quality. When I needed some sizing assistance I got just the information I needed immediately. Highly recommend this merchant.
This is a very well made coat with good styling. While it is not 100% wool, it has an excellent appearance of wool and time will tell how it wears. I generally take a 42 L and the large made the sleeve length just fine but it just a tad too large through the chest, but not enough of an issue to complain.
The product looked great in the as. However. I saw that it was difficult to make range adjustments. And the binoculars were not adjustable for fitting eye spans. The worst problem was that the lenses are plaine glass. They are not lenses. There is no magnification. Useless. Thankyou.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.