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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent[apart from one exception]
We were very happy with the vests we purchased, they were very good quality, were going to a 1920's party and the silver vest looked amazing with my Husbands suit. Great service accurate as in the picture, the sizing was perfect, definitely would recommend. Very quick service to Sydney Australia, thank you very much. Just love your website.
The pocket watch was perfect for the Victorian outfit I wanted to wear. It is a real looker, with an extra feature I did not expect. The filigree cover easily snaps open to reveal the watch face. Nice! The fact that I received the watch in 2 days was just what I needed for an event.
I really appreciate your company's ability to provide so many items that I could not find a few years ago. The sales staff was very helpful and the entire experience of purchasing the watch (and earlier 2 vests, arm bands, and ties) was a pleasant one. Thank You!
I was very pleased with my vest and surprised at how quickly my order was processed and delivered to my front door!
Awesome
So far I've purchased two vests from Historical Emporium and plan on purchasing more in the future. The selection is fantastic and their customer service is top-notch.
Shipped on time (actually faster than I thought). No excessive packaging either which is really nice.
I like the ability to re-order the corrected size, and return the item that did not fit.
Very pleased with product and the fast time I received product
I enjoyed going through the items that were displayed. I did call because wanted to try on some corsets and other clothes. I was told that until you have more help in the store. I am looking forward to visiting your facility. I am very happy with the items I purchased. Judy
The goggles are just as described & arrived in a very short time - much appreciated, as my husband wanted them for the "hot rod" season.
At first, he was concerned that the goggles did not fit properly (he has a rather narrow face) but was able to adjust them at the centre of the nose piece & they will be just fine.
Thank you again for speedy service.
The gentleman on the phone was most helpful. We got the last jacket in the size we needed and he ensured that is was available. He made suggestions, provided excellent input and was kind and friendly. It was better than shopping in any store that I have been in. Wonderful place to shop. It felt like I was actually working face to face and he made me feel welcome. We ordered a complete outfit. I will order again.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members