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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Great quality clothing. I wear the pants and shirts (and vest and coats in cooler weather) as daily wear.
Customer service was excellent. Eve took the time to actually open a pair of pants and measure them to make sure that the waist would fit on the ones she sent in exchange. Although I measured myself according to the website instructions, the pants were over two sizes too small. She placed the 30 waist with 32 and there is no room for weight gain in them. I'd say that they are also a bit tight, but, I'll keep them.
I needed the vest I was ordering in a short time frame of under a week. The woman whom I spoke to helped out immensely, and my order came in a day early!
I will be ordering again from your store.
Great stuff, from the product to the service!
This site has a good variety of selections of period costumes. I am happy with my purchase and will be able to use for many historical events and programs.
Everything went quickly. There is only one thing we had to do to return a pair too small a fit was to print out a return slip. We have no copy machine in home. Would be helpful to include one with packing info slip. The one pair of pants really are cut way off from normal sizing. We went from 33 waist up to a 36 to get the right fit and my husband is a 33 X 36.
My order of premium men's spats was easy to place, delivery was exceptionally fast and the product quality is excellent.
My shopping experience with Gentleman Emporiumcoms was top notch.
Great service and wonderful products many thanks. Import duty is pretty high but apart from that I am very satisfied thank you.
This is a nice quality vest. The size I chose fit well using the same guidelines I use with other clothing products.
Your customer service is excellent. I have called a few times and each time the representative is courteous, personable, and helpful. I do wish more retail outfits worked like that. I grew up with that being the norm but these days! I am thrilled to find your store and as soon as I know how stuff shrinks I WILL be ordering more of the Pullovers, they are awesome for my needs.
Loved that the gloves are very moderately priced and got to me in days.
I received fast, accurate, and courteous service while shopping on line at the Western Emporium. I look forward to shopping again in the near future.
Customer Service reps were very helpful, polite, professional. A pleasure to
Work with them.
All on line shopping should be like this site.
I have been buying clothing from Historical Emporium from a long time. The clothes I wear to work, to go abroad (Paris, Buenos Aires) I buy it at the Historical Emporium. I have always been extremely pleased and satisfied with each and every order. I only have one suggestion: please, make MORE dressing trousers available. Ever since I stated buying my clothing at the Historical Emporium I'm truly living IN STYLE. So, please, keep running this place where you can feed my nostalgia for a time I never lived in! Sincerely,
Francisco Moran
Extremely well treated, very well received with no problems at all, Will most assuredly order more when ready. Will have no doubts with service and quality of any item I may order. Thanks Much to all at Gentlemansemporium.com
We were very happy with the prompt service and the quality of the product. Looks and fits perfect. We have recommended you're website to our friends also.
Pants, shirt, tie, suspenders, and holsters were perfect. The high rider belt did not fit; not even close. Sent it back and the new one was so loose it fell off even on the tightest hole. A third belt (between the 2 sizes) required being on the tightest setting. Belt sizing is not anywhere near accurate. I would buy again from Emporium, but not any of the gunbelts.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.