Historical Emporium
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Historical EmporiumReviews 11,100

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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Walter X.
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Great quality clothing
June 19, 2014

Great quality clothing. I wear the pants and shirts (and vest and coats in cooler weather) as daily wear.

Date of experience: June 19, 2014
Mickey H.
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Customer service was excellent
June 19, 2014

Customer service was excellent. Eve took the time to actually open a pair of pants and measure them to make sure that the waist would fit on the ones she sent in exchange. Although I measured myself according to the website instructions, the pants were over two sizes too small. She placed the 30 waist with 32 and there is no room for weight gain in them. I'd say that they are also a bit tight, but, I'll keep them.

Date of experience: June 19, 2014
L P.
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June 19, 2014

Date of experience: June 19, 2014
S R.
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I needed the vest I was ordering in a short time frame of under a week. The woman whom I spoke to helped out immensely, and my order came in a day early!

I will be ordering again from your store.
Great stuff, from the product to the service!

Date of experience: June 19, 2014
Mary K.
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This site has a good variety of selections of period costumes. I am happy with my purchase and will be able to use for many historical events and programs.

Date of experience: June 19, 2014
DudeDave C.
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Everything went quickly
June 19, 2014

Everything went quickly. There is only one thing we had to do to return a pair too small a fit was to print out a return slip. We have no copy machine in home. Would be helpful to include one with packing info slip. The one pair of pants really are cut way off from normal sizing. We went from 33 waist up to a 36 to get the right fit and my husband is a 33 X 36.

Date of experience: June 19, 2014
Dave B.
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My order of premium men's spats was easy to place, delivery was exceptionally fast and the product quality is excellent.

Date of experience: June 19, 2014
Julia D.
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My shopping experience with Gentleman Emporiumcoms was top notch.

Date of experience: June 19, 2014
Chris C.
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Great service and wonderful products many thanks. Import duty is pretty high but apart from that I am very satisfied thank you.

Date of experience: June 19, 2014
Jerry L.
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This is a nice quality vest
June 19, 2014

This is a nice quality vest. The size I chose fit well using the same guidelines I use with other clothing products.

Date of experience: June 19, 2014
hrwolfe E.
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Your customer service is excellent
June 19, 2014

Your customer service is excellent. I have called a few times and each time the representative is courteous, personable, and helpful. I do wish more retail outfits worked like that. I grew up with that being the norm but these days! I am thrilled to find your store and as soon as I know how stuff shrinks I WILL be ordering more of the Pullovers, they are awesome for my needs.

Date of experience: June 19, 2014
Gail M.
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Loved that the gloves are very moderately priced and got to me in days.

Date of experience: June 19, 2014
David A.
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I received fast, accurate, and courteous service while shopping on line at the Western Emporium. I look forward to shopping again in the near future.

Date of experience: June 19, 2014
Joseph S.
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Customer Service reps were very helpful, polite, professional. A pleasure to
Work with them.

Date of experience: June 19, 2014
J R.
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June 19, 2014

Date of experience: June 19, 2014
T g.
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All on line shopping should be like this site
June 19, 2014

All on line shopping should be like this site.

Date of experience: June 19, 2014
Francisco M.
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I have been buying clothing from Historical Emporium from a long time. The clothes I wear to work, to go abroad (Paris, Buenos Aires) I buy it at the Historical Emporium. I have always been extremely pleased and satisfied with each and every order. I only have one suggestion: please, make MORE dressing trousers available. Ever since I stated buying my clothing at the Historical Emporium I'm truly living IN STYLE. So, please, keep running this place where you can feed my nostalgia for a time I never lived in! Sincerely,
Francisco Moran

Date of experience: June 18, 2014
Andy T.
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Extremely well treated, very well received with no problems at all, Will most assuredly order more when ready. Will have no doubts with service and quality of any item I may order. Thanks Much to all at Gentlemansemporium.com

Date of experience: June 18, 2014
Jeff a.
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We were very happy with the prompt service and the quality of the product. Looks and fits perfect. We have recommended you're website to our friends also.

Date of experience: June 18, 2014
Rick J.
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Pants, shirt, tie, suspenders, and holsters were perfect. The high rider belt did not fit; not even close. Sent it back and the new one was so loose it fell off even on the tightest hole. A third belt (between the 2 sizes) required being on the tightest setting. Belt sizing is not anywhere near accurate. I would buy again from Emporium, but not any of the gunbelts.

Date of experience: June 18, 2014

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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