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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I used the website to purchase an ascot tie, which complements several costume items I have bought in the past.
Have always been pleased with quality and pricing.
I have previously called for guidance on costume styles and have been pleased with the help.
I go to the Historical Emporium first and last for my Victorian era costuming needs. For quality, service, and selection you rock. Thanks for the great service.
I work as a wrangler at a campground/resort. The clothing that I purchased and wear for work from Western Emporium adds a little old west flare when we take guests out for horseback rides.
Getting married at the end of this year and it is a gothic Victorian wedding. I bought every item and some extra bit I required from the Emporium. Within a week it was delivered! Great service, brilliant packaging no messing about. Easy measuring instructions too. Pity can't get the same service in United Kingdom! Thanks Guys!
Excellent buying experience. Good quality products at a fair price.
I bought the men's fall front trousers for an opera costume. Very nice style and fabric. However, it's a little different from the description. It shows a zipper hidden behind the front flap, stating that it's a modern convenience...and actually, it's more buttons, no zipper.
We could not believe how fast we got our order, Good job Thank you
Great product, quick delivery time.
This WONDERFUL SIGHT WITH GREAT PRICES AND QUALITY PRODUCTS!
Item descriptions and sizing were refreshingly accurate. Material and workmanship are of outstanding quality. To say I am happy with my purchases is an understatement. Shipping costs to Australia was the only downside.
The hat I ordered did not quite fit as hoped. The return was easy but expensive. Would have been nice if returns were free, but overall I was quite impressed with the quality and will most likely shop there again. Thank you.
Customer sales people worked well with me and also added an item to my order at a later time with no complaint.
I had an event where we were re-enacting some early west events that required pioneer like clothing and I needed the clothing ASAP. I called the contact number and the person was extremely helpful at putting the order together and ensuring I received it within a couple days. The clothing was perfect and the pocket watch was a hit since no electronic devices were allowed in the re-enactment...so most people didn't have watches.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.