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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My original order that I received was broken and didn't work. I contacted customer service to take care of the issue. The service I received was the best I have ever gotten. It restored my faith that some companies actually do care about their customers and their customer happiness. I will definitely be recommending you guys to everyone I know and have already to a few people. It was the amazing customer service I received that made me really like your company. Anyone can have a great product at a great price but it is how you take care of your customer that is a dying art in companies now a days and it's sad.
I have always been able to order with confidence.
Dear friends: I call you friends because of the more than cordial service, and the genuine feeling of friendship of serving me with professionalism. It was greatly appreciated; in fact I've already recommended your site to other friends. Thanks for a good experience. Michael Greenwell
I obtained the product that I was looking for at a reasonable price. The order arrived promptly and the packing was great!
I was generally pleased with the pricing and quality especially when compared to the suttleries at the reenactments and shows I have attended. The items met my needs.
We bought several beautiful gun belts and holsters but we ordered the wrong size. Returned for full credit, reordered size and received new holsters that are beautiful in quality and craftsmanship. Received full credit for returns. These are really nice quality belts and holsters for your.38 or,.45 Colt pistols! You will not find a better deal for the quality of the leather and workmanship!
The product was amazing. I will definitely become a regular customer.
Great great store and I WILL BE BACK for more.
They provided excellency customer service. I had to contact them because I was in a rush to receive my purchase for a party. They were more than accommodating in making sure I received my clothes in time. On top of that, they are very friendlyâ
Great service easy to deal with fast delivery to Australia
Products: High quality, very well made
Service: If there were anything higher than outstanding I would say it
Shipping and delivery: extremely quick, my order traveled 1200 miles!
I needed a hat shipped overnight. I received it the next day, in great condition. I really appreciate the extra effort that went into making sure it went out the same day I ordered it. Many thanks for your personal service and follow through!
Amazing and outstanding customer service. I will definitely order from here again.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members