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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a silk puff tie and tie pin online from Gentleman's Emporium. The shipping was very quick, it was well packaged, and the quality of the items was very good, better than I had anticipated for the price.
Always excellent service with Western Emporium.
Very speedy service. Quick response to questions on other produces, the best quality.
I haven't worn the items. I am a performer-this week is the debut. I hope they aren't too warm as I perform outside and it is hot here.
Great products, great service, and great prices.
My shopping experience was very good; I have no complaints. I will buy from Historical Emporium again if the need arises.
Outstanding service and product. Wish I had more money to buy more of this stuff!
I am a Life Enrichment Coordinator at an Assisted Living community. I ordered the prairie dress and a pair of steam punk boots for a "Gone with the Wind" event as well as a Hoedown that will take place later on this month. Our residents were so impressed by the dress. I so much enjoyed wearing it and enjoyed presenting this dress as one that could have been worn during the Civil War period. I look forward to ordering other pieces of clothing that will be worn during future events. Thank you for making a quality product!
Easy to order and I received exactly what I ordered in before the expected delivery date. The merchandise is of excellent quality. Cannot wait till I get to wear the outfit
This was not my first purchase from Western Emporium and will not be my last. Goods were shipped quickly and were of very good quality.
Never replied to the email I sent, I had to email a second time. Once answered, the person was very courteous and professional. I have still not received one item in my order (old west leg cuffs) which were out of stock. I emailed 10 days ago to find out when they will come in. Still no answer to that email to this date. As far as the products - Absolutely fantastic! Great quality, great fit - very authentic. I will be purchasing from you in the future (but please do better with email replies)!
My friend Mike and I were asked to stand up in a 20 year vow renewal ceremony for Betsy and Warren. I placed my order online, paid with a credit card and had it delivered to a p.o.box that did not match my credit card information. I was very pleased that you had safe guards in place that required me to prove identity. When I called the Emporium, the staff was very friendly and helpful. I could not be happier with your service or the clothing. Your guidelines for fitting were spot on and we had MANY compliments. We will be shopping with you again, soon.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members