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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Outstanding quality items, intelligent and polite customer service. Everything was shipped in ready to wear condition, not sadly wadded as most places online sell clothes. I can recommend the Emporium shops to anyone.
Very pleased. Thank
Quality products, well packaged and promptly despatched. Communications second to none. International Customers considering a purchase can buy with confidence.
Found you on-line while looking for men's ascots. Bought 3 ascots for an upcoming wedding. Am very pleased with the product and price = a great price performer. Very satisfied with the service and the delivery time.
Excellent selections to choose from and excellent service!
I can get some items ( shirts etc.) locally for a lot less with no shipping delay or shipping charges.
An excellent experience. Everything was as described and arrived on time. Free shipping was the incentive to 'get it now'. The cutaway coat fit like you tailored it for me. Your exceptionally high quality and fine staff earned ME kudos! Thanks!
Had to re-order a smaller size (yay) and WOW! The speed and efficiency with which my issue was handled was outstanding! Excellent customer service and excellent garment. Thank you!
I am a professional actor with a national theater company. The clothing and accessories from the Gentlemen's and Western Emporiums are absolutely first rate. I would recommend them as your first stop for authentic costuming.
I was shocked my order took only one day. I didn't realize you were in San Jose but you got the entire order out very quickly.
I returned a tie that didn't work with the outfit. It was processed very quickly and refunded very quickly. Way above and beyond.
I've been telling people about the site.
Products were of a higher quality than expected. Very pleased with all items
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members