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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like the stuff that I see and the quality of the object that I am buying.
It was a great experience, and I wouldn't hesitate to buy from nor recommend them again. I had questions re: the tie I bought because the person for whom I was buying it was such a knowledgeable professional who performs at a very high level, and I was nervous until he saw it. When he did, he said it was perfect & agreed with what your customer service had told me - so I was ecstatic. Thanks muchly!
Great authentic old west badges. And fast speedy shipping. Great doing bussness with you.
Very pleasant experience. Quick responses to my orders and timely tracking of the shipments made this a great inline purchasing experience.
I just love all your selections. Wish I had the money to buy them all!,,
The entire outfit was good quality, perfect in size, and went together very well. It was a great first purchase, won't be my last.
Easy to order online and fast shipping. High quality product. Will use them again in the future.
Supreme service,Super fast shipping great service every time I do business with you,thanks again.
Awesome skirt, quick delivery, fully satisfied!
Awesome fast delivery! No problems with purchase or checkout.
Nice products, delivered quickly.
I really love the products that the emporium sell, so have no complaints about my purchase. The delivery of my product was also without complaint. I am truly satisfied.
The Colt replica I purchased was a beautiful piece and craftmanship excellent. I am very pleased with my purchase and will continue to shop at the Western Emporium for my western needs.
As far as the delivery service...I had my Colt only 28 hours after placing my order! That's incredible!
I thank you for a quality product, matched with outstanding customer service.
I ordered a cross-draw holster which arrived promptly and was generally well constructed, however the hammer retention thong was defective and couldn't be moved. Western Emporium immediately offered a full refund with paid return shipping or an immediate replacement which they had checked to be sure it worked well. Since I had already found an alternative, I chose the refund.
I've purchased several items from the Emporium and always had good service. I'll be making more in the future.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members