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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with all your products I will definitely be shopping with you in the future
I received my package before the date I requested; it came one day early. I was so surprised and pleased.
The product was in perfect condition. I am thoroughly pleased with the Gentleman's Emporium and may purchase something again in the future. Thank you so much.
I am pleased with my products ordered and the quickness I received it.
Great Product item...Thankyou!
Very helpful and polite. Was the perfect experience!
Everything was very satisfactory, great quality
Thank you for the service and products I've been searching for for years! I will be back...
This is the second leather blazer jacket from emporium. The quality of the materials and the stitching is best I've seen. You aren't going to find this stuff in the department stores, so don't waste your time. Cost a little more, but well worth it.
Really a wonderful company and a quality product. The only complaint I have is that the sizing charts are not entirely accurate. So order with plenty of time to re order or exchange. I ended up with a skirt that was spot on for sizing and a shirt that was WAY off. I did order a new one and they sent it right away so that I could get it in time and I mailed the other one back and had no issues with the return. I had so many people comment how much they loved the quality of the clothing.
I purchased the Olson Saddle Pants. They fit fine & look to be well made.
I called and the person (I wish I could remember his name) helped me with my sizes and was spot on. Had I ordered with my thoughts everything would have been to large. Thanks!
To begin with, I've never had any previous business with this company, I found it on a search for western style apparel. Once I decided what and who I wanted to business with, I called them to discuss the items that interested me. At first I talked to Eve and she was very helpful with my questions about the items that caught my eye. I was a little confused about what I wanted due to the variety of different colors and styles, what I liked had two to three colors and styles to each and she was up to date and very knowledgeable about them. After making my choices I wanted to take some time to think about my purchase and I would call her back. She was kind, courteous, patient and professional.
After thinking about it I called back and Eve was busy with another customer so Marie was the young lady that helped put the order together. Both ladies performed there jobs in a kind professional matter. Marie went as far to pull the three items I wanted just to make sure that it was on hand. She matched leather colors for me and verified the exact color of a duster I wanted. She had all three items in hand and after I purchased them with her assistance, she did me a favor and delivered the three items to there shipping department as I requested.
**( Just for you to know...I'm gearing up for a cattle drive in Wyoming and Montana)**
I am very satisfied with the items I received and would recommend your business to everyone. The items are of good quality and craftsmanship. Good may be an understatement, I'm a retired machinist and have the knowledge of craftsmanship.
Once again I want to thank Eve and Marie for there help. These two ladies deserve commendations.
Thank You
Ron Stewart ( John Wayne fan / want to be cowboy but at the moment just a country boy)
I can never fault the purchasing experience all garments are to my total satisfaction they look and feel great living in Australia postage delivery is only 2 weeks well worth the wait looking forward to my next shop good onya! Cheers
Greatly satisfied with service & product. However, I was hoping they would fit as well as I had seen in display photos. Is there any way to adjust the glasses or do you have larger sizes?
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members