On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The costumes arrived quickly. We used the guide to order sizes and the fit for each piece was perfect.
I bought a Brewster Frock Coat, but I got the size wrong. I called customer service and the young lady was very helpful and polite. She made sure I received my correct size in record time.
I wish other companies were as professional and courteous as your company!
I searched for a while to find this particular item and felt i was going to have to have it tailor made until i found Gentleman Emporium. I luv the smoking jacket and it was a hit at my cigar event!
The product I wanted was not in stock and I emailed to inquire about when it would be available. I was promptly emailed in returned and told that the time was unknown, but that I would be notified when it was available again. Sure enough, I was emailed immediately when it was back in stock. Thank you for your great customer service.
Easy to find what I needed on website. Checkout was very easy - emails sent confirming order and delivery status. Item arrived very quickly.
Product was packaged well and it is of higher quality material and workmanship.
Overall, very easy transaction from start to finish and have no hesitation buying again.
Easy to shop, fantastic selection of products, fast and friendly service, really fast shipping. Quality product, will definitely be buying from them again :)
The images on the site are true and accurate of the product. The pricing is more than reasonable for the quality. Exceeded all my expectations.
I love this place! I buy so much from them! As someone who regularly dresses in Victorian style I am so happy to have found this site a few years ago, and have recommended it to many people since then. My absolute favourite and go-to 'off the rack' store. Look forward to doing more business with you shortly
This was my first time shopping on the Emporium site. The experience was easy and the service was FAST.
The item I ordered was on time and in excellent shape. Unfortunately, it was to large but your site made return easy and your refund was also prompt. I will always shop you first for period and costume pieces of this type.
I entered my order then noticed I put wrong house Number.i contacted company and told them what happened>all was corrected and I received my order just as fast as normal.Great job
I initially purchased period clothing to add realism to a turn of the century project i was working on, after receiving the clothing i was impressed at the quality and fit of the product. I wondered, why not wear this as everyday attire? I normally wear a tie for work anyway, why not a silk puff tie? So I decided to order a few more vest and ties then coats... It is good to have people comment on how nice one looks when adorned in period clothing, And frankly, I feel great dressing nice and in a way being a part of living history.
The products shipped quickly. The quality and measurements of the vest are perfect.
Fast!
Due to UPS the order arrived 20 min before we left for the Gala. They thought their Victorian Doorman was great. The Hat was the crowning glory.
Items ordered arrived very promptly.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members