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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The coat needs to go to the dry cleaner to get the wrinkles out, but that's ok, it's had quite a journey.
Ordered the Rifle Frock Coat over the phone. Spoke to an agent as I was unsure about size. She was courteous & knowledgeable. Received coat in a few days, perfect fit & look!
Shopping was really easy
Just one tiny glitch in that some items were out of stock shown on online pictures. Had to find good alternates.
Just what I needed and arrived in time!
Great product; shipping was timely!
Overall a great experience, with very helpful staff.
Since there were customs charges to be paid my overall order cost was around 25% more than originally expected, and took a little longer than I had hoped to arrive; however, I am eminently satisfied with the items and will continue to happily recommend your services to others, as I have done to date.
Great site and garb! Will definitely order from here again!
For service, politeness and promptness, my experience with shopping at the Emporium has been quite satisfying. The only thing that could possibly improve on this would be if I could walk through the front door and add touch to the total experience. I have managed to get my "kit" in place for the holidays without a single problem, and yes, I am not done with my shopping here.
Thank You, for making what could have been a tedious project into a fun experience!
I have been in contact with them several times within the last two (2) weeks and was very satisfied with there knowledge of the products and what would suit our needs
Product was not properly represented on the website.
There were a lot of questions that needed answered and the were. Customer service helped and were prompt in answering the questions... I bought with confidence and was happy with the item. I will keep coming back.
Returned item was refunded in a very reasonable time frame.
I love the products. The only problem I have is with inconsistent sizes. I have a bunch of medium vests that fit well and a couple that don't. I have several large vests (especially the most recent order) of which most are fine (slightly larger than I might need but do-able) but one is humongous. A similar thing happened to a pair of pants. Same size, same model pants, two different orders. The second ones didn't fit. Fortunately, Gentlemensemporium did not charge me for an exchange after I pointed out the discrepancy in sizes for the same pants. The older pair fits nicely, the new ones had to be exchanged for a larger size which now fits nicely. I have 2 pairs of those pants in 2 different sizes but both fit the same.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members