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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Did not write down correct email for shipping notification. When we checked, was a shortage, but then got what we wanted in the first place. Was available again.
Very impressed with the quality and service. Inventory is amazing. Expected more "costume" products but these products are just top notch. We will definitely be shopping this site again.
My only problem is that the clothes run a bit small. Returns could also be made a bit easier AKA Amazon.
Already recommended your site to someone else. Was looking for a nice wool vest for a Christmas present for my husband and they were either really expensive or could not fine his size. Loved the quality and thought price was reasonable.
This was a gift and was exactly what I had been looking for.
Very good shopping experience. Very fast delivery of the products I ordered and the quality is good.
Everything was great.
I was familiar with your site because I deisgn costumes for community theater. Your product has always been excellent.
I have never had a problem with an order from these folks. They are always pleasant, timely, and in perfect Victorian to Edwardian form.
I ordered these for my Dad. He loved the quality and detail. I did however order the wrong size and will be exchanging them for a bigger size. I know that I will get the same excellent customer service while returning them and getting a bigger size that I received when I ordered them.
As usual, the Emporium had what I was looking for at a reasonable price. I always know I'll promptly receive a quality product at a great price when I order here.
Ordered spats for a roaring twentys New Year's Eve party. They were the perfect touch to my ensemble!
Found exactly what I wanted (old fashioned pocket watch) at a great price. I actually paid more for delivery than for the watch, but that is NOT a complaint. The watch was inexpensive and I needed fast delivery just before Christmas, and it was on time and in time. I'm very happy.
Alto the men's topcoat is what I expected in this price range I did not expect the sleeve length to be so long It would take reworking both sleeves by a tailer to get the sleevr length right. By the time you spend the money to have the sleeves altered it would cost way more than what the coat is worth. Customer service department person I talked with was rude and that is not good either. That gives the company two strikes.
Loved that I could shop on-line; the experience was really user friendly; the information needed to make a purchase was quite good when making a decision to buy clothes for another individual. When the selections arrived we were happily surprised at the quality of the goods. Thank you!
Great.
Actually, I did not contact customer service, they contacted me. Because I live so far out, I do not get to have a mail box at my physical address. Apparently there was a problem with my physical address, so Jamie, from customer service contacted me via email to verify the address to make sure I got my package. I was VERY appreciative of this rather than trying to track down my package after it gets lost! LOL Thank you Jamie!
The hat is very nice thank you.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.