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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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To prepare for my wedding I actually purchased two ascot ties. The black/red was ordered first and we loved it. Then we changed the colors, so we ordered the cream one. LOVED IT! We decided on the cream tie for the wedding but will keep the other for a future event. Both are very gentleman like. Something we dont see much where I am from. So he's sure to turn heads. Thanx for the lovely items and prompt delivery.
The quality of the items I ordered is impecible. I love Historical Emporium and will be a repeat customer.
The customer service person I spoke with answered my questions in a professional manner. The person was very pleasant and courteous andknowledgable about the product.
I went 6" bigger (y'all recommend 4) and it just barely fits
The quality of the item was better than i expected. The coat is as well made as any I've purchased at a clothing store. The item was delivered 4 days earlier than stated date. That is phenomenal! Especially, during the holiday season.
Price, order processing,shipping time was great. Contacted customer service to return holster/belt and they were accommodating yet not surprised or very concerned the holster does not fit the pistol stated.
The items I purchased were a Christmas gift for my husband. Unfortunately the items were too large and I needed to exchange them. The website had all of the information I needed on how to make the return. Based on the timeline and need for the items for a tour, I re-ordered the items and then returned the unwanted items. The new items arrived within 3 days, in plenty of time for the tour and I received the credit for the return a few days later. The delivery of the new item and the return item was processed timely.
Navigating the web site and ordering was easy and fast. Delivery time was extremely fast especially during the holidays. I used their sizing charts and the sizes of the clothing I currently wear to determine the sizes.
I look good in my outfit, hopefully good enough to be married in.
The fishtial skirt was better than I expected. It came just in time for the holidays and other people gave me compliments.
I needed to exchange my product due to my own mis-measurement, and the return policy was very simple and easy. Just print off a form, fill it out and return your merchandise. The turn around was very quick even during the holidays. Thank You
Delivery was quick. Product was as described and just what I wanted. It fit just as I needed.
After receiving the vest I went to a local tailor shop to have one of the pockets deepened so I could put my new large smartphone in the pocket and after looking the vest over the tailor commented on how well made the vest was. I though you'd like to know.
I had a great experience with Gentleman's Emporium! Customer service was very helpful with some sizing questions. I like my clothes to fit a little long and roomy, which is exactly what I received. Essentially, I ordered a coat, vest, pants (Highland Collection), suspenders, shirt (Laborers) and a grey slouch hat to look like Walt Whitman about 1870. I already have the long white hair and beard, so this set completes the look. I will wear this especially when I'm teaching Whitman's poetry but I like to wear Period clothing whenever I'm in the mood. Thanks!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members