Historical Emporium
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Historical EmporiumReviews 11,100

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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James R.
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Preparing for a wedding, found the site, used the search bar to find item, and all was perfect for our theme. It was difficult to choose, but i found what we needed, and were happy. Just o e more thing to buy from Historical Emporium and my tux will be complete. Prices were flexible...but if you want the best quality and look good, you may as well go for it. Thx H. E.

Date of experience: March 19, 2015
Colleen E.
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...
March 19, 2015

Date of experience: March 19, 2015
Meabn Y.
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Everything was incredible!
March 19, 2015

Everything was incredible! The only negative was the vest. More on that later. Otherwise my expectations were clearly surpassed.

Date of experience: March 19, 2015
Jim H.
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I ordered a chocolate brown tooled leather right hand draw holster for my father in law. He absolutely loves it. He was also impressed with the thank you card that came in the box. You all went above and beyond. I highly recommend your company and services. Thanks again for making such beautiful products.

Date of experience: March 19, 2015
Heidi A.
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All the items I ordered from your company are well made. I only found, that the sleeves on the jacket for my husband were a little too tight.
The price might be higher than other companies, but it's well worth it. Genuine, well made clothing.

Date of experience: March 18, 2015
Susanne X.
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Had to call because of size and needed a speedy delivery. Customer rep. Was outstanding and received the order within 2 days. I was very surprised at how everything was handled. Have placed an order 3 times now have been very happy with the products and the service.

Date of experience: March 18, 2015
Arthur N.
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Sorry but the watch loses about 2 hours a day
March 18, 2015

Sorry but the watch loses about 2 hours a day. Don't know what to do. Love the watch but if it doesn't do it's only purpose to exist

Date of experience: March 18, 2015
Steven P.
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I was very pleased with the quality of the item that I ordered and delivery was swift. But I was, and am, more pleased with the customer service. I ordered a Victorian cutaway coat to wear at a wedding. While I did not wait "until the last minute" to place the order, I did wait until one week before the event, late Friday. The size that I ordered, when it arrived on Tuesday, was too small.
I contacted customer service that afternoon, explained the problem...and the need - the wedding was Saturday! The person that I spoke to made no attempt to deflect anything; she was concerned only with satisfying my need and meeting my deadline. After consulting with me about the size issues and accepting the reorder, gentlemansemporium.com emailed me a return shipping label and shipped me a replacement coat that afternoon! It arrived on Thursday and I could not be more pleased...with the coat, with the customer service department, or with the company.

Date of experience: March 17, 2015
Brian B.
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I purchased clothing for a theme wedding, the clothing material was excellent & as portrayed on the website, I am happy with everything; the post office shipped my package but Marie customer service tracked it down & provided new tracking info, I ordered the wrong size hat, she sent me a hat band to use & will exchange it for the right size, I am very happy with this company, their service & their products, I would buy from them again!
Brian B.

Date of experience: March 16, 2015
Iain N.
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Very good service especially as I am an overseas customer.

Date of experience: March 16, 2015
Dude U.
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Wonderful products and service, will continue to visit the site for future needs.

Date of experience: March 15, 2015
Ron N.
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Love shopping on this site
March 15, 2015

Love shopping on this site. So many different themes you can go with. The most complete vintage clothier out there. Great prices,quality products and very fast shipping. Will definitely be back in the future!

Date of experience: March 15, 2015
Karen M.
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I had great service, I ordered the wrong size and they exchanged to right size with no problem,

Date of experience: March 14, 2015
MarieC R.
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I hesitated a lot before making a large order of costumes and accessories from Gentleman's Emporium, but was attracted by the large selection of items they offer and I was surprised and extremely pleased with the quality of materials and historical accuracy of the products I received. I was also very pleased with the response from customer service to my requests.

Date of experience: March 14, 2015
Keith Q.
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March 14, 2015

Date of experience: March 14, 2015
Brazos B.
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Good day Emporium folks
March 14, 2015

Good day Emporium folks;
I have shopped with you for about 4 years, have spoken with your customer service department for return & exchange issues and ask for advice on products at other times. They have always been most helpful and my wife and I have always been satisfied with the products you sell they are durable, as described & very authentic for the period.

Thanks for being there, have a great day,

Date of experience: March 14, 2015
Keir M.
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Great company, great service, I will be back...

Date of experience: March 13, 2015
Jeff B.
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The hardest part was making a decision from the Emporiums selection. Once done, the purchase was made and the coat arrived within a few business days.

Date of experience: March 13, 2015
Badger H.
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I am quite happy with the gun holster purchased at the Emporium, the sales person was courteous and pleasant to speak with, the price was quite reasonable and delivery was right on time. I would recommend the Emporium to anyone looking to purchase items from the old western era.

Date of experience: March 13, 2015
Dave B.
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I am very pleased with my Gentlemans Emporium experience.

Date of experience: March 13, 2015

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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