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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I like every thing GOOD>>>>>>>>>GOOD
Happy with the fast and easy communication regarding and address issue - hassle free and effective service
The tan striped coulter shirt that I purchased is very nice. I have received several compliments on this shirt. It does seem to run a little large in size, I could have ordered 1 size down and have been OK. But, I wear this one with a vest and the size is fine. The delivery time for my order was very quick. Highly recommend the shirt, highly recommend the company.
I purchased two items of clothing. They were both great. I had to return one because it didn't fit me right and they were super polite and helpful in returning the item I did not keep. They other piece fits great and I'll be wearing it a lot! They will see future orders from me for sure.
Price was higher than competitor, but I paid it anyway. It was right color and style.
I'm in a band, and needed my order in an inside of a week. Since your store is in CA and I'm in Michigan, I made a phone call, and your great service got my order here in time for my show!
Thanks,
A Satisfied and Repeat Customer
Amazing. Not only do you have the right merchandise at reasonable prices, but you really do provide first rate customer service. I have bought a variety of items from you. I recently ordered a vest in the size I would normally wear. When it arrived it was crazy small, though marked the appropriate size. When I called, the customer service person actually went and checked to see if there had been a problem in that lot. She discovered that all the vests of that type were wrongly sized and immediately made it right. I just plain like you folks!
Good quality products at reasonable prices.
Quality products, fast service!
Shirt was exactly what I was looking for! Great fit, a perfect piece for my wedding day! Thanks so much!
Fast shipping and fast returns. No-hassle refund on one item that was too big. Great selection. Love these guys!
The prices are reasonable. I loooove your products. Always arrives on time or earlier.:-) I am very happy with your store. Thank you.
Excellent quality clothing and easy delivery thanks
I love shopping at Historical Emporium, I buy cloths that I can wear to church. I get so many compliments on my outfits. There service is outstanding.
The entire experience of shopping with Western Emporium was outstanding from start to finish. Order arrived several days before it was supposed to. And the tall brown derby I ordered was in perfect condition. It is beautifully made period hat that I wear in my civilian civil war brass band. The price was more than reasonable considering quality of the product. Highly recommend this hat and WE service. Outstanding.
You have excellent customer service, good old fashion take care of customer. My package was lost due to a train wreck and UPS kept sending confecting dates. You folks stepped up to the plate and sent a new package 2nd day so I would have it in time for Easter. THANK You. I look forward to future dealings with your company. The coat I got fits great and looks fantastic. Thanks again.
Being from Canada prooved difficult when trying to follow item's shipment. US postal service is a joke! Other than that. Good expierence.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members