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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The products are great. The folks at Gentleman's Emporium are friendly.
I live in CA so I pay sales tax, something I save when buying from out of state suppliers.
Shipping is on the expensive side - many retailers offer free shipping on all orders, but especially for the amount of my order. Often shipping is fee for any order over $50 or $100 etc.
I had an issue with the quality of a couple items and I had to pay to return them.
If I have to pay shipping both ways just to see it and check the size and fit - it get's too expensive in a hurry which makes it harder to choose Gentleman's Emporium in the future.
Gratefully when I complained about paying to return defective merchandise the customer service folks refunded my shipping costs. :)
A very nice shopping experience. Will buy from them again. Very courteous, friendly and helpful service. I'm very satisfied with my purchase of their black Preacher boots.
The boots look great and should work well with my planned outfit.
Fantastic products, quick delivery, great returns/refunds - this is my new clothing store!
I've had just one product purchase I was less than 100% pleased with, and that's a small issue I hope to remedy myself by treating the shoes (they creak terribly!). Otherwise, I've rarely been so pleased with any online business!
I love the selection of items. I needed to exchange an item on my original order and the customer service representative was incredibly friendly and helpful until the issue was resolved. Thanks again.
It was awesome, used this site to get the vests for our vow renewal.
The product was exactly what it was advertised as. The delivery time was great. It was easy and comfortable to wear, and I had so many nice comments when I wore it.
Quality of leather was better than expected causing me to buy another holster from them :)
Just a simple straw hat to go with my Model A. Good quality, good fit.
Fast service. Will definitely order again.
Great site that's well organized and searchable. All of the items I received fit perfectly - and assumes you will be honest about your own measurements. My single question about one of the items was answered quickly and with accuracy - - - I will continue to augment my clothing collection!
I rarely leave a comment or review on a product or service, but I could not resist this opportunity to rave about the outstanding service and when I received my product, I was so impressed with the quality and workmanship that I will not shop anywhere else. Thank you so much!
The service, product quality and and delivery were all to notch. The representative was polite and extremely helpful. I will purchase your products in the future and pass the word along to my friends.
If I could give you 6 stars for customer service, I would. I had fit issues with a camisole (M too small, L too large) and received excellent customer service as this issue was resolved.
I, unfortunately, had to return the trousers because of an error on my part. However, I ordered a different pair and found the quality to be outstanding! I also ordered a fine shirt to accompany the new trousers and I am also very satisfied with its quality and fit. Thank you ever so much for such wonderful articles of clothing!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members