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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Thank you for the great service, price and product. You can't beat the price on that holster...again THANKS.
Border custom charges from EU to Switzerland are prohibitive.
What about arranging paperwork so that this pubblic acconsented swiss robbery is reduced to a minimum.
Your Service is perfect.
I return the item and requested a larger size. Normally I don't order item on-line for this very reason the sized vary from designer to designer. The cost to return the item, increased the overall price, and the possibility I might need to return the items again, paying return fees, was an eye opener. This will be prevent me from placing orders in the future. I will order from companies that have free shipping for merchandise and the ability to print pre-paid return labels.
I was satisfied with the product overall.
I love this place. I found them on line after searching for authentic East Coast Swing outfits. They have much more! For the authenticity the prices are outstanding. The customer service and returns were simple. I ordered some pants that fit just right but with 5 more pounds and a wash and dry I was afraid they would be too small. I returned one pair for a larger size and the other pair felt a little itchy so I asked for a refund. They provided it and sent it back to me on my PayPal with a curteous email to let me know. I will be back and i cant wait for what I will purchase
Excellent customer service, quality products, images accurately reflect the product. A pleasure to purchase from Historical Emporium!
Products and service very satisfactory in every way. Will order from them again. Thanks!
My husband purchased many items from the shop for Burning Man and was thrilled with the items of clothing both in their quality and in their styling. The shirts/vest/hats were REAL pieces, not costume-grade. Many thanks! We'd definitely purchase from you again.
New to your website but probably will return again.
I can only say one negative thing about my experience with GE and that is something that GE do not even have any influence on: The shipping prices (to Europe in my case). Other than that I am so generously satisfied once again, owed to the great quality products, the wonderful personal and very friendly customer service, as well as the well organized webpage presentation of the products, background information and other very useful stuff.
Some people repeatedly state that some products seem to be darker when they arrive than they appear on the pictures. I made the same experience, but I know that GE take these photos using extra bright light so that we customers are able to get a better look at them and can be sure that no shadows will hide things that we might not be satisfied with. I am totally happy with that. Also I do not believe the differences in colour are that fatal, if at all.
Also, now knowing my sizing better, the new clothes I ordered had a perfect fit, also thanks to a great counsel on the phone. Thank you, Gentleman's Emporium, I will order again and recommend you to everybody who is into 19th century clothing.
My order was shipped quickly and arrived in excellent condition. I am very pleased with every aspect of my order.
The color was true and the size accurate.
I recently discovered the gentlemansemporium.com website. I spent several hours pouring over the exhaustive inventory of all things SteamPunk. I didn't even get to the other costume categories! In the website I was delighted with the variety of choices, and the availability of sizes for all customers who might be interested in purchasing some very cool clothing! Also, the Accessories almost were more exciting than the clothing. I WILL be back very soon to add new items to my infant SteamPunk collection. BTW: The items I ordered arrived BEFORE most stores notify me that they are getting ready to think about posting my items. I love this website/store!
Found what I was looking for. Ordered it and got my coat in no time I am very happy with it very nice coat very good quality I will be shopping with you in the future thanks for being out there. The Very Best plac to buy period clothing I have ever found. I know because I've beed buying this kinda clothing for years. And I'll tell anyone YOU GUYS ARE THE VERY BEST. THANKS!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.