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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Exactly as described. Perfect fit. Good quality!
I was happy with my order it came quick to my home.
I'm completely satisfied with my order. The order arrived within 4 days of purchase & is quite possibly; the best, and most comfortable dress shirt I've ever purchased. 100% satisfied and will definitely order from again. Every part of the transaction went smoothly. You guys rock!
Unfortunately product ran really, really, really small compared to sizes from other companies
FAst, friendly, excellent products and service!
Very happy with the material and quality of the vigilante coat, trousers and waistcoat. The service was fantastic. Even though my original order didn't work out too well. I was able to return, be reimbursed and get the vigilante outfit. Which I will be wearing for my wedding.
I placed my order online on a Sunday. Later that night I realized that I had forgotten to include an item in my purchase. I did not want to incur another shipping charge by creating a new online purchase so I called Western Emporium Monday morning and explained my dilemma. The original order was ready to ship, but they were able to add my new item and still ship it the same day. I received the entire order, complete and correct just a couple of days later. Bravo! Changing the order at the last minute would have caused many companies to delay the order for a day or two. Not here! Customer Service really is #1!
Very nice waistcoat and very good service. The only thing if buying from out side the USA is that you might have to pay customs charges like I had too,but apart from that no problems.
Ordered the wrong size western style holster with belt, way too big. Called about returning it for the correct size, got the nicest lady on the phone, very helpful. Returned the product and had the new one in hand in less than a week. Great customer service and excellent product. Thanks folks.
I love this place.i will be back for more things latter for sure.
Purchased trousers, suspenders, and vest. All arrived exactly as ordered, though in two different shipments. First box arrived well before expected, so when the other box arrived just a little bit earlier than expected, it felt late... which was ridiculous, since it all came well before the promised delivery date.
So, most excellent speed and most excellent quality!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members