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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I find my self ordering often and what I order: ties, vests and coats, I work with the public and wear daily. I never had a problem with fit, length or order plus the clothes give me a unique look that people remember and surprisingly compliment they really like - especially the ties. Recently I put together an outfit, with handlebar mustache for a Halloween party that I am sure is going to go over great. Thank you so much, I highly recommend.
Great service and amazing quality product.
I was pleasantly surprised at the quality of the clothing. I had expected a theatrical representation but I received a much better product. The full outfit is actually more well tailored than I expected. Made in America for many of the items was a bonus. The outfit is historically accurate down to small details. We contacted Historical Emporium several times regarding sizes and other questions and always received accurate and courteous answers. I am very pleased.
The vest was very nice although I thought the fabric was a little thin. Overall satisfied
This is my third order and I will be ordering again. Order was filled quickly and delivered quickly. Love the mail tracking feature. I has three hats in the order and they all arrived safely due to the ample packaging.
Love the site!
Dear all,
I found gentlemansemporium.com through google search as I was looking for an outfit to wear at my wedding, and found just what I was looking for. My order arrived at my door in Australia in less than a week! How good is that! I did get the sizes wrong on a couple of garments -my fault entirely- and as my time was running out I reordered them prior to returning the wrong sized ones. Again the new items arrived in no time, and perfect this time. A few days later I received a full refund for the retuned items. During this operation the staff of Historic Emporium were very helpful and always replied to my email enquiries promptly and in a friendly manner.
I've enjoyed shopping with gentlemansemporium.com and recommend them to anyone looking for high quality period clothing.
Kai Hagberg
Atherton Qld, Australia
I think you guys are great. The holster i bought is outstanding. I read 1 review that a person could not get the hammer tie down to fit, it really is easy to fix, just pull up on the loop hard and it will pull through. There is a lot of excess there. Again love the product and the people i spoke with...pat g
Purchased as part of the 'uniform' worn when we drive our Model A vehicles. Great product, great quality!
This question should be eliminated from your survey "Did you contact gentlemansemporium.com for any customer service issues?" There is no reason to contact you folks as everything is awesome and your products are flawless.
Every order has been bang on and in the size I asked for, so thanks for all your hard work. I have used your clothing for a number of functions, and last wore your Olsen Riding pants on a 5000 km ride on my motorcycle. Best riding pants I have ever had.
I can not say enough good about this company. I emailed a question about sizing and had a response the next day. The products were exactly as presented and they far exceeded my expectations on delivery.
The fit of all items was accurate and everything was delivered in a timely fashion.
I wish that more of your display photos of clothing on models, mentioned which other items were being worn. I notice this happens on some things, but not others. It would be nice to see it on all items that are displayed on a live model. E.g. Which vest was the model wearing when he was displaying the tan knickerbockers that I purchased?
The only issue I had was the cost of shipping for my product. It was much greater than expected and would definitely be a deterrent from ordering in the future. But the product is amazing and the fit perfect.
My order was shipped quickly and communication from gentlemansemporium was immediate and thorough.
I portray Black Bart and needed a vest which came close to matching old photo's of Bart. I'm extremely satisfied with the vest I ordered. Originally, the size was a little on the small side for me, but it was graciously replaced with the next larger size and it now fits perfectly and looks great.
Thank you for supplying great old time products.
Keith Gibbs
I am extremely satisfied with your service and company. I was not satisfied with the Laredo Cowboy hat. Very flimsy and more similar to a floppy hat. I ordered two hats and gave them both away. I would not wear or order this type of hat again. I would still order from your company.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members