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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Efficient service, excellent quality goods and value for money - first stop for all similar goods
I order something from the Emporium sites at least twice a year. I've never received a bad product, a late shipment, or the wrong item. I recommend the site to everyone I know who costumes, and probably too many strangers at conventions and parties besides. What else is there to say? They know what they're doing.
I purchased a coat but didn't think the color was appropriate for my costume. Their customer service recommended buying the replacement and returning the original rather than doing an exchange as it may take longer than I wanted it to. My replacement arrived quickly. The return process was smooth and my refund was provided promptly. Overall this was a great experience.
Good shirt. Seems perfect for my al swearengen Halloween costume. Fit was good. Like other reviewers, it is big, almost like a night shirt, very long sleeves.
Ordering was easy and I received everything very quickly! It will be my first stop costume shopping from now on! The Dress, shoes, hat, everything was of great quailty. After, I received the order I was surprised at the quality. I would have expected to pay more for something made this well. The shoes are even comfortable to wear for a long period of time.
I am very pleased. Prompt delivery of product. Well packaged. Hat seems to be of high quality. A little large, however a little paper placed inside brim band solved. Plan to purchase an entire outfit in near future.
Too much customer service. I want customer care on my needs not yours. If I have a problem I will contact you, vise versa is annoying and the fact I cannot unchecked the box below is disturbing.
I had to exchange two items because of sizing issues, too big in one case, too small in the other, when putting together an 1870s dressy Victorian ensemble for my husband. The end result was a fast turnaround, timely notifications of returns to the company, fast replacement of items needed in the right sizes and very helpful assistance from the person with whom I spoke. I'm just so pleased with Historical Emporium.
GREAT FIT AND QUALITY. VERRY HAPPY WITH PURCHASE.
Good variety of reasonably priced accessories - especially hats and shoes. Excellent customer service over the phone. Items arrive in as quickly as I need them.
Great company. Will worth buying from. Great product. Great price. You cant beat western emporium.
Very helpful staff during the ordering process. Very impressed.
Customer service was excellent- they went out of their way to assist mt
Used website to ask about size of holster and belt to determine if it would hold my.357. Got prompt feedback on how to measure my pistol and waist to ensure proper fit.
The vests are beautiful and people are in awe how smart they look. I feel great wearing them. I bought four at one time, so just how great will I be feeling?
Do not change a thing!
Gentleman's emporium is no joke. The products are built to last and meant to be worn again and again. All aspects of my interaction, from shopping to shipping was a great experience.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.