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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Kind, courteous and professional, I think that sums it up. I took my time and measured everything to fit and it did. I spoke with two different ladies on the phone at customer service and they were both polite and professional.
I'd order again without hesitation.
We've bought from the Emporium for eight years now for very special occasions. Only once has the product not lived up to our expectations. Customer service is always pleasant and always helpful. Most everything has been lovely. I've had several hats - all wonderful and well made, as has my husband. My husband bought his engagement suit from here and both of us bought our clothes for our renewal ceremony from here, which took place in June of 2015. Highly recommended and affordable with good quality cloth. Returns are easy, no hassles.
Shipped the same day and arrived two days later.
Phenomenal service.
Everything was perfect. From the interface with the web site, to the transaction itself, to getting the item, there was good communication. The item was exactly what I was looking for and the quality of the vest is top notch. I'm very glad to have found Gentlemansemporium and will certainly purchase from them again when the need arises.
This was my first time shopping at gentleman's emporium but it was a great overall shopping experience. I am very satified with what I ordered and delivery time was superb (only took 2 days to receive my order)! I will definitely continue shopping and will recommend others to do the same.
I saw a hat in a store in Sydney and when I went to buy it, it was sold out. I googled steam punk top hats and found what I was looking for here. The order was sent in time for my partners birthday and all enquiries were answered quickly and honestly.
My son loves your products.
As always very good
A+ will buy from you guys again!
This was a Christmas Gift for my husband and he loved it. Perfect fit and everything. Also, like the fact that it was made in the USA.
We are impressed by the products we purchased on-line from Gentleman's Emporium. There was a shipping error with the delivery, but Gentleman's Emporium rectified this very promptly and professionally with no cost to us.
Was a great experience. Would definitely consider buying again.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members