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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quite pleased with the whole experience
I was highly satisfied with the quality and styling of both the items I ordered.
My only negative comment regards the return policy concerning returns for incorrect sizes.
Since I hadn't the opportunity to try on the items prior to purchase, I must rely on guessing, at least on the first time ordering.
I found that in sizing the trousers, as per your suggestion, they were much too large in the waist, but the cost in shipping for a return was higher than having them tailored, which, due to the necessary alteration for hemming, MADE A RETURN NOT COST EFFECTIVE. MAY I SUGGEST FREE SHIPPING WHEN EXCHANGING FOR A CORRECTED SIZE, as is the policy at J. Peterman, for instance.
Took a few email ti find when the item was available. Once available, I had the item with 10 days.
It's perfect & I love it
Great! You have many hard to fine items at a reasonable price.
I was surprised to find that I loved the product even more when I got it than when I picked it out. Quality of product was fantastic.
The woman I spoke to was very helpful and patient with my matching a shirt/tie with suspenders, and pants I had previously purchased. The items arrived as advertised and on time for a costume party that weekend. Great job!
Quick delivery, and quality product.
The person that assisted the order over the phone was extremely helpful!
I spoke to 2 different gentlemen there who answered my questions and offered some sincere comments. The only small issue I had was with the color I chose for the jacket, because it was so much darker in the picture on the website, which is the color I wanted. When I sent a picture to the gentleman there he assured me that was indeed the correct color. I will be ordering from them again, the quality and service was great.
Great product with very reasonable price and I do appreciate it very much
Happy with the quality and the fit of everything I ordered. I will continue to order from you.
The merchandise is top notch and fit as expected. The turn around time from order placement to delivery is very fast!
Great Item. I wanted this jacket for awhile and was not pleased with other vendors, until I found it on Western Emporium. Thanks
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members