On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am glad I found Gentlemen's Emporium. I have been wearing a lot of western and Victorian clothing. Another site offers that apparel, but has tremendous problems with timely delivery and communications. I will now go to Gentlemen's Emporium for my clothing and accessories.
Found the boots to have a strange fit. They are so long. Unusually so.
TOP SHELF GOODS and SERVICE
Found and I got what I needed and did not have to go to multiple sites.
Got my order on time and everything fit just like you said it would. I have sent my friends to your site. Thanks Great job
With little time to spare due to an upcoming event, the order was processed quickly and arrived on time.
I had to return my original purchase because the belt was to large. I did as suggested, and ordered a smaller size while I returned my original holster. All of the process was seamless, and I am very happy with the quality and cost of my purchase. I checked other sites, and was able to purchase a ammo belt and holster combination for about the same cost of just a holster at other manufactures. It is easy on the eye to. Wonderful tooling on the leather, and the 45 Long Colt cartridges fit snugly. I am very happy. Thanks for all you do!
Easy web site to browse and shop. Very poor fit and quality of merchandise.
Web site is fun to surf. Products are terrific and I'd recommend highly. (db)
Excellent experience. Excellent holster.
Top notch all the way!
Excellent service and I was very happy with the clothing I received!
Shopping was simple. I found what I wanted, ordered it and received it quickly. I was very satisfied with my shopping experience.
Love the clothes and service.
We were very pleased with the selection and speedy service, Thank you.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.