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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Cannot fault anything service is the best delivery to my home only takes just over a week so I am very happy keep up the good work western emporium cheers Frank
Every thing was good Especially chipping time, except The Belt and Gun Halsted had NO hammer luck the Gun Can easily fall off the Halsted...Or of course anybody can pull it out very easy...
Nice looking items. Looks good with my collection.
Fast service good product and great customer service
Excellent speedy service, beautiful product, unfortunately neck size not identified, so adjustments will have to made by dressmaker etc. Given the price paid overall, I have this negative opinion. However the Emporium is a great company and their products unique.
Just what I expected! THANKS
We ordered a several items and they promptly arrive in a single shipment. We ordered the size jacket my husband usually wears, 50L. When it arrived, it was actually too long! You can tell The Highland frock coat by Wahmaker was made in America. It was generously cut and very high quality. I called customer service and spoke with a representative about the fit and she suggested we order a 50 reg. We did, and the new coat fits perfectly. My husband has a large head and usually has trouble getting a hat, but the Gambler hat also is a great fit. If you are ordering a vest, the Showman vest is longer than the Twin City vest, but both are very nice, good quality and true to size.
Nice clothing and good customer service. There is one thing, however. You have put all the information on the outside. No I had to pay one third of the price extra to Dutch customs. I already ordered severel times with another US company that just put $6 worth of goods on the box for wich I paid more than $100. Now that's the way to do it!
I have put my comment already on Facebook, but here is it again:
115 euro's, or around $125, that's what I had to pay EXTRA to Dutch costums for my order. Thanks to your kind service of putting the order information on the outside of the package.
Next time try lying: just put "$10 worth of underpants" on the outside...
Nice ascots though, I'll give you that!
Fast and prompt shipping Thanks
Excellent service and product. Would definitely use again.
We were needing to outfit an entire play, costumes, shoes, etc. Could not be more pleased with the quality, the quickness it was sent, and the friendly staff we dealt with
First class services!
Good product. Perfect size. A bit too much up there in price.
Good would love a dark navy one
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members