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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Reasonably priced and delivered fast. Everything I've purchased from Historical Emporium has been of the best quality.
Very fast shipping! Everything that was ordered is very well made! I ordered Trousers, shirt, suspenders and a cap, my wife ordered a dress, apron and a bonnet. Very happy with everything. Thanks
I am always amazed at how fast you Respond to orders. I recently ordered a Rough Rider Uniform form Leavey Historical Preservation it took over Three Years, to send me the Uniform! And I still Have Not Received the Hat, which was paid for But Never Received. I wished You Handeled the Uniform?
Respectfully,
David L. Thompson, Living Historian
I really like this company
I liked the workmanship of my dress. It was to long so I needed to have it altered. Other than that I loved every thing!
I did wish I had an option of long sleeves.
Also I wish the jacket came in other colors.
Appreciate that you're company guidelines have a check and balance protocol to confirm the legitimacy of the order, payment method and card holder through a verification process. Thank you. The team member I spoke with on the photo was polite and courteous.
I was totally amazed at the speed my items have been delivered. Due to special needs and separate boxes, I was prepared to wait for 3-4 weeks. Every order has come in less than 10 days. Even the ones that say, "special order, may take 7-10 days more". Every item has been delivered nicely boxed, especially the hooped slip. Amazing!
Fantastic customer service and excellent products!
I'm really pleased with the quality and service I've received from this company. I've bought two things recently so far - a leather hip pack and a cameo necklace. Both are VERY nice quality and the prices are reasonable for what you get. (In comparison I've bought two things online from China recently and they were terrible quality, not as described and the customer service ranged from poor to abysmal. Looks like I'll be doing more shopping here in the future!). The website has a nice selection of items and from my reading and from seeing photos from the actual time period, the items look very historically accurate. Very pleased with the company overall.
I purchased a Gibson Girl blouse, black velvet belt and Victorian Ladies Hat. The blouse is well made and very comfortable. The belt is labeled narrow, but is actually wider than I planned. The hat I returned because it was small for my head. I should have paid attention to the reviews.
Products are exactly as pictured. Pants fit well as does the shirt. The two bow ties look great with my smoking jacket.
Great products, great service, very pleased with the customer service department.
Excellent customer service,looking forword to using this product. The hammer strap is very tight making that adjustment some what difficult. I am satisfied with this product and other companies could learn a lot from you if they are interested in customer satisfaction.
Good job.
Just whish holsters were a little farther to the front or a little closer to the belt buckel.
Better than shown online. Got here a day sooner,well made you can be proud of it I have no hips wife said, so order about 2" more than belt size
Never been disappointed.
The holster was great quality and shipping was fast the overall experience was 100% awesome! I will order from this company again.
It was an absolutely beautiful blouse and I was heartbroken I had to return it but it was too tight across the chest. I am heavy busted and a larger size would not surfice. I will try another item in the near future. Everyone was extremely helpful and courteous.
Exchanged wrong size item, my fault, very pleased
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.