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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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It was the right size, arrived quickly and seems to be well made. I will certainly purchase from Gentleman's Emporium again.
The items we ordered (2 period vests, and a pair of fall front breeches) were great quality as always, and were delivered ahead of the promised "rush" date!
Your delivery is prompt and you deliver what you advertise.
I was very impressed with the service, the consistent and reliable communication and the accessibility to the website. A wholly enjoyable online shopping experience.
Everything about the experience (service, product and delivery) was 5 star.
Very nice coat for the price,well made with nice fabric. Can't wait to wear it. Planning on using it for wearing in a modern setting too. Thank you.
Quality of clothes, time of delivery, and overall satisfaction with company are very highly rated. I live in Victorian Cape May and appreciate the availability of clothing to wear when performing house tours, trolley rides and school presentations.
Well made and exactly as depicted in photo. Always pleased with product and service.
Was looking for something stylish and simple. I have a beautiful pocket watch and Double Albert chain and fob the vest gave the added flavor needed. Very stylish.
I am always amazed at how quickly a product leaves your warehouse and arrives on my doorstep. Usually travels form the Pacific to the Atlantic in 8-9 days. Fantastic.
I liked all of the items I ordered. I received compliments on the two hats, fan and gloves. I did not wear the dress I ordered as I did not like the quality of the material. The style of the dress was nice though.
Customer service was EXCEPTIONAL! I had a special order request and my items were delivered on time as promised.
My Husband's derby hat was wonderful. He received many compliments. The quality of the hat was quite fine.
The John Bull top hat was an excellent deal. At the price for this item, I did not expect it to be fully lined and was pleasantly surprised when it was. My brass goggles look very nice on this chateaux.
Your, Ms. Eve, was invaluable with a return hat. My boss thought is too high top and wanted a lower top hat. Ms. Eve was notified and in the turn-around of a week or less I received replacement hat and my boss was absolutely satisfied. Your product and customer service was on the mark. Excellent!
Every thing went just great with my ordering experience. I received exactly what I ordered, the product was very nice, better than expected. Shipping was very fast, price was great, much less than I would have paid elsewhere. Overall experience was very good to fantastic. Thank you western emporium.
Well packaged and quickly shipped. The garments were fine quality, at a very fair price. Size was true, with crisp color. Unfortunately, due to a change in my needs I had to return my item, and found customer service to be true professionals in every way. I would highly recommend purchasing from this company. It was as pleasure and I would return to them again in the future.
I e-mailed prio to ordering these items and the person who responded was not very helpful. My question was very specific and the response I got was, order them and see and return if you don't like...duh. I asked given my size (which I stated) would they be too big.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.