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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Only problem, the length of the Duster (53 in.) for the small size was a little long. Had to hem it.
Fast Delivery, Quality Product, Excellent Customer Service. (By that I mean Western Emporium provides Customer Service).
Sines I had ordered the wrong size, I expected to pay the return postage. However I was not informed there was a $10 exchange or restocking fee. This fee plus the return bumped the price of my purchase up 20%So not as sweet as when first ordered.
One of my top 3 shopping online experience's
Outstanding quality of merchandise and the turn around from "send" order to receiving the items is unbelievable! I only wish I had more money to spend on all the awesome stuff I'd really love to have!
I have no complaints. Your service is everything you promised.
Some "large" sizes are a tad snug but wearable. Only one seems about right for a large. All are very nice. Had lots of positive comments form others.
Jery Lamb
Nice product for the money with fast delivery service
Well, if your looking for their category of clothing, Then this is the place to shop for a excellent all around quality and service of products. Bottom line
I liked the holster that I purchased.but it didn't fit my 22 3.75 heritage roughrider. It was just too loose. When put in the holster.thank you.
Very nice Overcoat, good quality and true to size
I'm always a little hesitant to order from websites that I've never done business with before but you guys are fantastic! The products are great and the prices are reasonable! Plus the delivery time is awesome! I will definitely be doing more business with you! All smiles!
Nice people to deal with,my item was shipped very fast and it was of very good quality
I had just a little trouble with sizing. But as it turned out it didn't fit I returned it and hopefully this will work out
It would really be hard to find any fault with your customer service;shipping or the product value. You truly provide your buyers a real treat in todays shoddy business practices. Thank-you
I needed to exchange one item for smaller size. I spoke to a representative on the phone and was treated as a valued customer! The service was courteous and efficient!
I had searched other sites for a classy costume made of cotton that I could wear at daytime summer events. It is a true fit and looks more costly than it was.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members