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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I could not be happier with my overall purchase. The website is very well put together, items are easy to find and everything needed to complete an outfit was within a few clicks. Quality and price were spot on and shipping was fast, about 1 week earlier than projected. I wear my outfit at work and when out and about, I love it and it works well for me.
I measured wrong and belt was too large I called they said send back with right size and shipping slip they sent right size no hassle great service thank you so much John Castendyk
They could do to add mens hats in women's sizes but other than that, they have excellent service and selection and I give it my full commendation.
Unique item found only on your site.
I actually ran into the website by researching Boater Hats. I was enthralled by the vintage inspired gentlemen's clothing. I placed my order and paid with my credit card. My excellent hat was delivered 2 weeks later in great condition. I was pleasantly surprised by the quality of the product and how easy it was to order.
I am a plus size person and was happy to find what I was looking for in my sizes. The price for some things are a bit expensive but the quality is good.
I had a question before I bought the pants I was looking at. Although the sizing was based on waist measurements, there was no where that said hip measurements. I sent an e-mail asking if they knew the numbers, and they quickly sent back the hip measurements for the size I was looking at. Super polite and aiding me in what may had seemed like an odd request.
The customer service your staff provided is top notch. When I contacted customer service, i recieved a quick response that was friendly, professional and immediately helpful.
The quality of the garment exceeded my expectations. The fabric was much more luxurious than I had anticipated. The fit is accurate, though might run a bit large for some people's liking. Shipping was surprisingly fast and well-packaged. I am very happy with the entire experience, overall.
I've been putting together a Victorian look for a social group and quality and speed make me come back time and again. The clothing is superb.
There are some occasions that call for a particular dressing up!
I have found things here that are scarce otherwise.
Great Fit
Classic Look
I'll be back.
Flawless as usual...
Customer service was speedy with reply time and polite
Superb quality! If you want to look good and better than the average joe, buy from the Emporium!
I order two pairs of pants in the last 18 months. They are nice and have an unusual cat that one can't find anywhere else. They much are better than costume quality but not as nice as actual vintage. But def good for the price.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.