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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Very happy with the delivery time and quality of products ordered.
Thank you!
It was very fast and efficient...talked to sam she was a great help
Will definitely return again as a repeat customer.
All Good
Fun place to shop good products.
Very Good. Would definately recommend to friends.
All very good.txxx
I was looking for an Edwardian style dress for a theme dinner we were attending. I was very pleased with the assortment of women's wear and also men's wear for this time period. The quality of the dress is excellent, and well worth the price.
Great great great! Thank you
I'm very very pleased with all that I've bought here and on the customer service has be wonderful and what you'd hope a business would be like.
First: I needed an order very quickly and with just a call they got it out for me that day and on time.
Next: I ordered the wrong size (I was on the borderline and went with the larger...wrong). However, I simply reordered and got it coming then returned my mistake for a refund, which was quickly done.
Happy Happy,
John
I am 5'11,308 and have looked all over the internet for quality and affordable big men's vests. And I found exactly this at Gentleman's Emporium! Their 3XLT vests are a perfect fit for me but can wear the 3XL except it feel just a tad bit short for my height. Gentlemen's Emporium beat all of the other sites hands down. They offer the best selection of men's vests anywhere! Not only are their vests handsome but their vests are constructed with the finest and most quality materials that give these vest character and charm unsurpassed by most. Their customer service is also the friendliest and most informative that I have ever encountered. And shipping is lighting fast -- two day delivery! I intend to remain a happy and loyal customer for a very long time.
Thank you much GE!
I love to come to gentlemansemporium.com. I've bought items over the years and am very happy with the products.
I rarely post a review or comment regarding online purchases; however, this occasion is called for, as the customer service at Historical Emporium is second to none! If the apparel needs to be returned, or a replacement item provided, the staff, first of all, answer the phone on the first or second ring... messages need to be left, no waiting for a return call, etc. In selecting just the right garment, they are happy to measure, describe and whatever else may be required in making the right selection. Service is accurate, prompt and so very courteous!
I was pleased on all counts. The size guide was quite good, the product it self is of course still new but appears well made and is just about exactly what was represented. The packaging for shipping was also well done, very much handled with care and designed to arrive in excellent condition. In addition, I had several conversations with Marie at customer service who was responsive, rapid, and knowledgeable. I must admit I didn't know what to expect, but you only have so much competition for smoking jackets so I figured give it a whirl and I have to say really delivered all around. Thank you and I will most probably be back.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.