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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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REMARKABLE...100 PERCENT
Excellent service. Awesome clothing. I love western stuff. I was born in the wrong erra. Your company is the bomb I will without a doubt tell my friend s and also order from you again. My vest was cool. Good quality. Right size. Thanks for your product. See you soon. Rik
Oh man great experience with this company. Always wanted a holster and belt pretty much exactly like the one I purchased. Goes great with my Ruger.357. Had to return my belt due to my error in size, but great service on there end to get the correct one. Can honestly say I'm a happy customer.
Everything fit just great
Thank you
Ps
I bought my 2nd holster this week
Thanks again Jim
Fast service...no glitches... good quality...would highly recommend.
My order was confirmed almost immediately and arrived much quicker than I expected. Everything was exactly as listed and I am very satisfied with my purchase. I have already recommended your company to friends and will think of you first when I need to order more quality authentic replica clothing.
I contacted them to change an order after I realized the wrong size selected. They were very nice and took care of things. The order arrived several days sooner than expected too
We ordered a sack coat for an upcoming event. When it came, it did not fit, so we ordered another and it came immediately. The woman who helped me on the phone was friendly and helpful. We will be ordering another coat soon from Gentlemens Emporium. The quality of the coat, the reasonable price and the speedy delivery are all excellent.
I've ordered canvas trousers, a striped pull-over shirt, suspenders, and just recently a tie and frock coat. No complaints other than the trousers were 5" to long, nothing my sewing wife couldn't fix, and I need to shed some pound around the middle... so far I'm tickled to death!
I have purchased many items from you great people. As always, the quality, fit and finish was outstanding. I have never had an issue with any of the products, and I am sure if I had, your outstanding customer service would have taken care of it. I really like your company! I can get just about any article of clothing I need for, Western, Steampunk, or Victorian cosplay!
I was very happy to see that the products advertised were as well made, if not better, than I have bought from other sites. The product details were exact. I was very anxious to open the boxes when they arrived.
An excellent choice. The coat fit perfectly except for the sleeves that had to be shortened, but that is always
The case since I'm "short armed."
I am absolutely impressed with the hat I bought.And the customer service is outstanding!
When I need another hat I will definitely shop the gentleman's emporium.
I got my order so quick! I will order more
A really nice shopping experience. When I first ordered I thought the price was way high. Then I got my dress. It is awesome. Will last for many years.
Received confirmation of purchase right away and confirmation of shipping within a few days. Received my dress within a week of ordering.
Loved, loved, loved the products received. Truly authentic for the era I needed and high quality. Would highly recommend this company and will use in the future.
I used the expedited shipping because it was a last-minute purchase for a play that was opening in a week. The website said my delivery would arrive Friday morning at the latest. That was fine, since the play opened Friday night, but a little nerve-wracking. Much to my surprise, everything arrived Monday, in time for the dress rehearsal. Well done!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.