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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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My overall experience was very good. I particularly liked the bottom of the webpage which showed the items I had recently looked at.
Clearance items are sometimes being clearanced because they are not the quality that the emporium wishes to carry.
I loved the item I received. The quality and overall appearance is amazing. The size runs a tad smaller than what was stated. Great service from everyone and I'm going to keep the item and gift it.Thank you
Of course, the first item I wanted to buy happened to be sold out in my size. When I asked about when my size would be in I did get a prompt reply. It also didn't take long for my size to come in and shipping was fast. Thanks for using the United States Postal Service!(I work for them)
I was in a Community Theater play and needed the blouse. I ordered it hoping that it would be delivered in time. It was delivered the day that I needed it. I love the blouse, it fit like a glove. Everyone who sees it, loves it. I will be ordering again.
The service and quality of the merchandise get a rating of A-1 from me. Yes, I'll likely order from you again sometime. Sharon
I have looked for these glasses for years, and once I found them ordered and arrived way before I thought I would get them Thank you all!
I was looking for additions to an outfit for Steampunk, and I've always been very happy with whatever I purchased from this company. Once again I was not disappointed in the quality of the merchandise.
Made an error when selecting the size, and emailed customer service to see if it could be resolved. I received a reply in less than 24 hours (even though my original email was sent on a Sunday), and my mistake was quickly fixed. I also received my package over a week before the estimated delivery date. Best customer service I've ever had from an online store!
Iloved the shirts they were a little heavier than I thought but great design. The pellet pistol is what I thought it would be,I am 66 yrs young so it is kinda hobby for me to make people happy with the dress up outfits.I would like western style dress type pants with match design?I would recomend this store to my friends.Thankyou for your products so far.Bye for now Douglas.
Your products and service are wonderful. My only complaint, if you can call it such, is that the buttons on some products do not coordinate well with the fabric. For example, while the photo looks fine, the metal buttons on the Spencer Vest are not appropriate. However, while I have replaced the buttons on several items I've purchased, I really can't complain as that's a trivial modification to suit my personal taste.
From start to finish, every aspect of shopping here is fast and reliable. Wonderful selection, great styles, and excellent customer service. Will definitely buy here again. My new favorite shoppe!
My order shipped quick. I was emailed all the shipping info I needed. Packaged professionally so product was safe from damage. I am impressed.
I was very pleased with the variety of products available at Gentleman's Emporium. I was able to outfit myself from head to toe with one quick order. This will be my go-to place from now on.
Excellence! That is the best way to describe the customer service! Fast, efficient shipping and quality products!
Shipping took around 2 days - super quick. The shirt is a good fit and is just as described. Not easy ot find but Getlemen's Emporium has a lot of great options for historically accurate clothing.
Great gauntlets, they feel soft and look very nice while offering some basic protection for stage combat. I wanted the soft cuff and this was perfect. They fit very well, and even better after soaking to get that worn-in look.
People were noce and the item arrived fast and in great shape!
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.