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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Awesome derby, super quick delivery, gonna buy a vest later
Delivery was within 3 days without paying for speedy delivery. Needed within 2 weeks so was surprised to see the package so quickly. Shirt had great detail. Fabric was lightweight, which for our usage is good, since it will be for summer usage outdoors.
We were only disappointed in the boots we ordered as they were much larger than a regular size. The rest of the items are exactly what we wanted and as described.
Had a issue on the cowboy holster & belt size. Not very specific on belt sizes. Belts don,t have enough loop holes for expansion. Had to purchase a Triple K belt product, they make it for more room to expand. Sorry
I've ordered from you many times and have always found the products/services exceptional. Your customer service department is great to work with.
So far I've ordered a pull over dress shirt, tie, canvas trousers, and a frock coat, all have fit to a T, with the exception of the trousers, had to shorten the legs a few inches. My experience with GE has been great, service and shipping friendly and fast!
Just a slight problem of going from cart back to shopping
Great products Great service
The website was very easy to use. The prices were very comparable to other site but the website was much easier to use.
Customer service helped with stock quantities and checking to see when things would be in stock since we were on a deadline.
You guys are terrific, were even pleasant when the mistake was my stupidity. I will MOST DEFINATELY be back for more.
I can't believe it shipped 10 minutes after I ordered it. And was at my door 2 days later. Love this place.
Excellent customer experience. Excellent products. Highly recommend.
Great quality products.
I asked a question about the product before I bought it & got a timely answer. Bought the item & am satisfied with it & the purchase experience.
Quick response on questions I had about products
Customer service was excellent. A couple products could be much better. I bought a pair of pants which needed to be hemmed but I also had to have the side stitching had to be reinforced due to separating (poor inspection before shipping item out). The jacket is beautiful but needs to allow for more arm movement.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members