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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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From start to finish, making an online purchase from Historical Emporium was an unexpectedly wonderful experience. They have a great selection and offer clear explanations on design, fabrics, and sizing. When I had to call with a question, the person I spoke to was helpful and very pleasant. Both items I ordered shipped out immediately and arrived before expected. When I needed to return something, I received an email letting me know the company had gotten it, and that my refund was being processed. Seriously, I can't imagine a better online shopping experience -- and I do a lot of online shopping. I will DEFINITELY be ordering from Historical Emporium again. It's so great to deal with a company which is so on top of every aspect of their business.
It was easy to make my order n purchase the items that I bought. This type of style is making a come back and I actually will be buying more things from you.
Just what my husband was looking for! He loves the vests!
The 2 pair of arm garters were inconsistent in size (1" difference).
One of the hats I ordered was marked a wrong size and I called to let you know. The customer service rep was very helpful, said he was reordering the correct size I needed, apologized more than once (which is always very nice to hear) and said the new hat had been ordered while I was on the phone. He also said the shipping label to return the wrong size hat would be included. And it was. Soooo easy to deal with a minor mishap. Great service. Thanks so much.
I ordered a vest and a puff tie. I got to say I looked pretty darn good. I'm glad that they were exactly as described. Thanks again.
I had ordered the cartridge holster belt for the holster I already owned. Unfortunately, the belt was to wide for my holster and I had to return it. The belt was of good quality, but I had failed to measure my holster before I placed the order. The credit was done in a very timely manner to my credit card account after they received the item that I returned to them. I was out the 2 shipping charges, but again, this was my own fault.
I would like to attach some jpgs from a recent event I attended wearing the jacket and fez I purchased from Gentlemen's Emporium. I received a lot of compliments and queries as to where I found these items.
Please instruct me on sending jpgs.
Thanks!
Melvin Whitfield
Your web site was extremely easy to use. Products I purchased looked exactly as depicted on the site. Quality was decent and arrived in a timely fashion.
I love the service. I ordered a few things and the care taken with packing was quality care. The items are good quality and well made.
Just plan, old fashioned, good all the way around. Easy to order, and quick to receive. Keep up the great work!
We searched and searched for a supplier of button suspenders you are a blessing to my heart and my caregiver.
The vest is better than expected. Well made. The only thing I would change would be the width of the pockets and the depth. A bit wider and deeper would be perfect.
I am very impressed with the prompt service and quality of the merchandise. You came highly recommended from male docents at Hearthside House Museum, Lincoln, RI. I will be updating my period wardrobe for future events at Hearthside.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members