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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The items we received from Gentleman's Emporium are very high quality. I will order from them again if I need another suit.
As in the past, conducting business with Western/Historical Emporium again offered a personalized and pleasant shopping experience. The products are of a high quality and their customer service is second to none. I absolutely love this company and look forward to shopping with them when the need arises!
The service was great; Jamie was very polite and professional and answered all my questions with specificity and succinctness. Thanks!
OUTSTANDING IN ALL AREAS...
Very happy Thank You
Called to ask about returning an item. Was directed to the bottom of website for returns. Would have liked to have had more overall friendly exchange of information. But the information was useful, did the return and am waiting for the replacement item.
On time, fair price and as advertised.
Everything went great.
First purchase from y'all in a little while. Wanted a good looking vest for the fall. Thanks.
I purchased boots as a gift for my son. He is very pleased with them. The ordering process was easy, the delivery exceeded my expectations.
Nice quality clothing Made in USA. Quick ship
We love Historical Emporium. We are Dr Who/ Victorian cosplayers and your clothes are by far the best quality we have found. And your customer service is wonderful. We have bought several items from you and will continue to do so many more times. Thank you.
Great service and shipping time. I had to return the original items due to sizing, but the return was quick.
Nice vests and I look forward to wearing them.
Great customer service. Great product. I will be exchanging for a different size (I ordered wrong), but very happy with overall experience. Would definitely buy from again!
Everything was great with the exception of a mistake of my own making - the vest I ordered was a size too large (I ordered 2X when I should have selected the next size smaller); but the tux will cover it and so the puffiness of the vest shouldn't be noticeable, and the strap hanging down in back should also easily be concealed by the tux's tails.
Maybe you could add some hints for the shopping-challenged among us, such as:
Small (puny punks)
Large (average dudes)
2X (fat fellers)
3X (ginormous gents)
I ordered two pairs of gauntlets for costumes. These gauntlets are almost half the price of what I paid at another site for similar gloves. Unfortunately, the stitching on the fingers on these gauntlets meant I couldn't get my ring on over the glove, so I had to return them foe a refund. That was a smooth and painless procedure. Quality product, good price, fast shipping, and hassle-free returns.
This is the third time I've purchased from Gentlemen's Emporium. I normally do phone orders. Every time I call they're extremely helpful and friendly. That is rare in this day and age. Most important they really care. Their items are of excellent quality.
My second order about to make a 3rd order. Wonderful products for me. They fit well and I am well rounded. Delivery was very prompt to Australia. I ride my horse in the riding split skirt, shirt and vest. Much more comfortable and flattering than skin tight breeches.
Hello, this was my first order from Gentlemans Emporium and I must say that I was first impressed with the items listed on the website and 2nd that I was able with tremendous ease find exactly what I was looking for.
Not only did I find the exact item, I bought two of this item in two different styles. Delivery was so fast that I was pleasantly surprised with the speediness of delivery. Upon inspection of the items, I am even more impressed and look forward to shopping for additional items.
Thank you just doesn't seem enough to express my satisfaction.
John D.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members