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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I let staff pick color of one item to go well with the other and it looks great.
I had a query with a return parcel and was impressed that there was a REAL person available promtly, who was polite and attentive my needs. The problem was quickly resolved - it was a post office problem!
Well done.
I was extremely satisfied with all the items I bought. The quality of fabric and the garments are the best I've seen. Thank you for having high standards of garments you sell. I will be back and I've already passed your website on to friends. Keep up the excellent work!
My overall experiences with my purchases and customer service has been wonderful. No problems at all.
Good service
I am portraying Ebenezer Scooge in a a couple of weeks and I purchased all of my costume pieces from Gentlemens Emporium. The director of our production and her husband both recommended your company. I am so glad they did. Everything I purchased was perfect. I needed a couple of more items and I ordered them this morning and they are already on their way.
I chose to call directly to place my order. I had several questions and I always like to speak directly to those who are assisting me. I was impressed with the outstanding customer service I received. Two thumbs up and 5 Stars!
Thank you,
Mike Weatherford
(aka, Scrooge in Gaslight Theatre's production of A Christmas Carol)
Enid, Ok
I called Gentlemans Emporium regarding sizing on leather gloves. The rep was very helpful and knowledgeable of the products. After answering questions on the gloves, she completed my order on the phone. I received my order in just a few days. I am very pleased with the service I received.
Dear Sirs,
Great caps! Good quality at a nice price. I LOVE AMERICAN-MADE!
Sincerely,
Stan Miller
I had been looking all over the internet for these boots and every where I looked they were sold out. I actually found your website by accident but it was the best accident that I ever made. These are the best boots ever, especially for the price. I really don't want to talk to much about them so I don't start seeing these boots every where I travel too. (lol)
I am very happy with the holster, it is really nice and for a good price
Thank you very much for your prompt,patient, Customer Service... Enjoy my purchases. More to come.
The gloves and cameo I ordered are beautiful! The perfect accent to my Civil War Gown. Thanks for offering such wonderful items.
The service was professional yet personal. The product (Ladies velvet spats) was fantastic! I'm a rock musician and I wore them for a concert I played. I aactually had feedback on my "cooler than usual" boots.
The transaction was impeccable in all respects. Overseas shipping costs and tariffs deter frequent purchases, but this is beyond the company's control.
The item I purchased from Gentleman's Emporium was just what I ordered with very good workmanship with the leather. I will definitely recommend that people I know to buy from this unique company which caters for the enthusiast and re enactment customer. I have dealt with this store before and find their service excellent.
My overall experience with Gentleman's Emporium has been nothing but impeccable. Their website is pretty much your one stop shop for 19th century goods. Their customer service is awesome. I really don't have anything but positive to say with my experience with Gentleman's Emporium. I've already bought additional items from them and they will always be the first place I check if I'm looking for something.
Great stuff. I've bought a pocket watch and a vest from you. I wish there was more big and tall.
My order arrived faster than I had thought it would. It was exactly what my husband wanted and was made very well.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members