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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The "Double Brested Prince Albert wool frock" that I purchased was just what I needed for my Christmas costume. Delivery was ahead of schedule. It was made in the United States.
This vest exceeded my expectations. It is high quality, good looking. I will be ordering more product.
Great product, timely delivery.
Item was beautiful as have been other items.
Excellent experience. The suit was exactly as advertised, and was true to size. Also, my order arrived earlier than anticipated, which was a real plus!
The gentleman who helped me sounded as though he was right next to me. Both in vocal quality and his ability to listen his presence had an immediacy and focus that let me know his goal was to help me find the best combination and fit. While there was one minor issue that was resolved quickly and easily. The customer service is like the hat I wore...top!
At the ball where the outfit was worn many compliments were offered. Other guests were especially impressed by the pattern and material of the red Baker City vest and the contrasting puff tie. The outfit helped make for a grand and special evening.
Great storefront and inventory.
I bought the wrong size. Call customer service. They were very helpful. Returned immediately for exchange. Processed quickly and exchange sent. Thank you for all your help.
The staff at the Emporium is always very friendly and helpful with an attention to detail.
Best place to buy period accurate garments for the beginner and long time enthusiasts.
My experience was wonderful -- first finding you and what I wanted. Second, the delivery was prompt. The exchange we had to make was due to my thinking I could get into a smaller size of the vest but that has been easily corrected. The actual return policy is straight-forward and I did not have to second guess anyone's instructions. My phone conversations were also pleasant -- nice phone voices.
Love this shop and the quality merchandise they purvey. I purchased pantaloons and fingerless gloves that arrived quickly and were perfectly represented in the online store.
Highly recommended, I'll be back for more!
Got the correct item, correct size and delivery on time. Quality of products was very good and as represented in the ads. None of my items had to be returned or exchanged so I had no need for interaction with humans, but contact info was given to me to facilitate this if needed. Very satisfied customer here.
Awesome completely Awesome!
What can I say beyond top quality product, excellent customer service, speedy delivery, great value? These people really care about making you a happy customer.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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