Historical Emporium has a rating of 4.9 stars from 11,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Historical Emporium most frequently mention customer service, good quality and reasonable prices. Historical Emporium ranks 1st among Vintage Clothing sites.
Enjoyed wearing the product; had lots of compliments and asking where I got it. I sent in my picture; did you get it OK?
Thank you for your services. Looking forward to the chance of ordering again.
Sincerely
William F. Ferguson
Author/Speaker
Excellent customer service! I made an order mistake, and left a phone message over the weekend asking them to correct it before shipping on Monday. I received a before hours call on Monday telling me the mistake was corrected and order would be shipped then unless I needed to change or add anything else. All items I have ordered have been of good quality and accurately sized. This is a company worthy of your business!
I just love my emerald vest and received several compliments on it. Since that purchase, I have purchased several products from your company and have found them all to be excellent quality. Your shipping is always quicker than any other mail order company I use. You are my first choice for vintage clothing.
The red ruby velvet dress made my girlfriend look absolutely stunning! We are old souls and dress up in our vintage clothing often for dates and such. The gray purse was a very nice touch as well, but I would not recommend it for "everyday" wear as the clasp was a little faulty.
I am very happy with my Kendal vests,I have already recommended your company to friends.I did have an issue with my order being accepted,probably due to some mistake that I made,but an email to your company elicited a very prompt and courteous reply,the problem was soon sorted out.I also like the fact that you ship to Australia,a lot of American companies do not.Many thanks for your great product and service.IB
I volunteer at a Historical Victorian home Museum in Los Angeles. We were given your store name as an approved shopping place from which we could purchase clothing to wear when we volunteer. They didn't want us to look like we were wearing costumes. I wish I could purchase everything! Love your clothes. I have been buying one piece at a time, putting outfits together with classic pieces. Thank you!
I lived in Kenya in 1956 as a young man. All the older men wore Safari jackets which I loved. Since moving to Canada in 1961 I have always tried to find one without any luck. I was thrilled and overjoyed when I saw the jacket that I ordered from you. It took me back to all those years, Thanks so much
Having placed several orders with the Emporium now, I must say that at all times, Customer Service has been top notch. All of my questions were answered promptly and made the process of ordering much easier. Once the order is placed it was quickly filled and everything has always arrived in excellent condition.
My last order did include a 'special order' item, and even though it took a bit longer to get here, it did so within the timeframe that was clearly stated at the time the order was placed.
Those that know me will find that last statement a bit amusing... In all honesty, I am not known for my patience. And it is true, I prefer to do my waiting as fast as possible! LOL
Never-the-less, I find myself quite satisfied with my shopping experience at the Emporium.
Thank You!
Overall a great experience, with very helpful staff.
Since there were customs charges to be paid my overall order cost was around 25% more than originally expected, and took a little longer than I had hoped to arrive; however, I am eminently satisfied with the items and will continue to happily recommend your services to others, as I have done to date.
I've shopped with Gentleman' s Emporium before, and will undoubtably shop with them again. With my most recent order... it all went fast and smooth, so there was no need for 'additional' customer service. But in the past, there was a time I needed help (because I was doing everything at the last minute)... and their customer service went above and beyond expectations to make sure everything worked out perfectly.
Excellent customer service when I called to add items to my already-posted order. They checked to verify each addition was in stock and included on the order before it was shipped. And every single item was of significantly higher quality than, given the price, one might expect. Looking for opportunities to make my next purchase! Brilliant.
Prior to purchasing, I contacted Gentleman's Emporium by email for advice on sizes. The response was prompt and clear and, on receipt of my purchases, proved to be accurate as the fit is perfect. The right goods were delivered promptly and at reasonable cost for an international shipping order. I plan to purchase again. Thank you.
This was my first experience with your company. I paid for express shipping and received all items much sooner than anticipated. The clothing made quite a splash at a party I attended. It was very pleasant to dress out of the norm; however, no one noted that the clothing was from a past era. The quality was good. Thanks.
I do a good many historical presentations involving a variety of characters as part of my Yesterdays Gentlemen efforts. I have been very pleased with everything I have purchased from you. I also am the editor for the Gilded Age Today newspaper and think that it would be great to have you advertise in this publication.
It was my first, but surely not my last purchase. The service person, Jamie I believe, was more than extremely helpful. I ordered a holster for a 1873 Colt 45 long revolver. She talked me thru all my questions and was outstanding with her knowledge. I would completely order again as well as share with others.
The Historical Emporium has the easiest web site to negotiate.
Sizing information is clearly given in an understandable manner.
I have purchased similar, but lower quality products, from other suppliers and I'm so pleased to find the Historical Emporium.
The quality and adherence to style and materials make them my go to source.
I have called and talked to their staff and had every question or concern handled immediately.
You can not find a better source for period clothing.
Exceptional customer service and products. I needed to return the vest because it was a tad to tight and within a week of returning it, Historical Emporium had processed my return AND sent out the new one which fits perfect. Many compliments on both ties I purchased as well. Quality is top shelf!
Thank you H.E. For the prompt response and great products.
Signed,
Customer for life
I was having trouble with the online order form and called Historical Emporium on the phone. The young man I spoke with was courteous, knowledgeable and professional. I am ordering from this site again in just a couple of weeks. If you want authentic, quality merchandise, this is where to find it! My order only took 3 days to get to me and arrived in beautiful condition!
The Gentleman's Emporium is the must go to shop on the planet for all your Victorian clothing needs. Every order I have placed with GE has been handled professionally and quickly delivered to my address in Australia. The quality of the merchandise is outstanding. Not a cheaply made costume but an article of apparel which is manufactured with care and attention. An old fashion clothing store with old fashion customer service. Fantastic.
I had occasion to purchase a detachable collar for a period appropriate Victorian formal shirt for my son's imminent wedding. The folks at Gentleman's Emporium were informative and helpful, getting my choices off to me quickly. I received them in short order, and the collars are excellent quality, and very reasonably priced. I highly recommend this company for anyone who wants to look fine for the times.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions