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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very happy with my Kendal vests,I have already recommended your company to friends.I did have an issue with my order being accepted,probably due to some mistake that I made,but an email to your company elicited a very prompt and courteous reply,the problem was soon sorted out.I also like the fact that you ship to Australia,a lot of American companies do not.Many thanks for your great product and service.IB
Originally, I had ordered the wrong size, and was very disappointed. But I called, and they were very quick about getting my order corrected. I would definitely refer friends to this website. Very friendly and professional!
I have always been amazed with the quality and customer service that Historical Emporium has. Prices are great as well. I recommend y'all to others all the time. Thank you for the service you provide. I sincerely appreciate it.
Kevin Ramsey
Keep up the awesome work.
I am happy with the product. I did not mind the price but the shipping cost was steep in my opinion.
My husband was surprised when he opened this gift for Christmas, a western style RH 22. Cal. Belt & Holster. The fit was perfect & the design was awesome! I am glad I found this website & would recommend it highly. Great customer care! Thank you for helping me to make a old man surprised, he loved it!
My husband's birthday is Christmas day, and I wanted something special. Seems like when I started shopping, there were a million people trying to sell me a cap. But when I found your site, and saw the fabric choices, colors and style, I knew I'd found the right company. I also loved the fact that it was made in America - gave me confidence that the cap would be of good quality. It's perfect - thanks!
This is a professional establishment with very friendly and knowledgeable folks. They were very helpful to me when I was putting the finishing touches on an outfit for The Cowboy Way Fest in Oklahoma next May. I'll be proud to wear their products. Happy trails!
The process was easy, pricing affordable, quick delivery and the hat was well made and fit good.
I was disappointed that the hat band do not fit the top hats as shown on the picture, they were poorly made too.
Historical Emporium processed and shipped my order quickly, and the item arrived exactly as described. They kept me informed of each step in the process, and I don't have a single complaint.
Very Satisfied! My daughter was delighted with both the watch and the top hat, which were delivered before Christmas. Thank you!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members